Technical Lead Manager (Security Systems)

swift search global pte. ltd.; Singapore; On-site; SGD 81,244 - 97,315; Full time

Benefits offered by this job

AWS (Annual Wage Supplement)

Transport allowance

Mobile reimbursement

Leadership role

Job summary

swift search global pte. ltd. invites an experienced technical leader to head security systems operations across multiple customer sites. You will guide maintenance, troubleshooting and service delivery while managing key client relationships and driving service excellence.

The role requires 6+ years in technical ops with proven leadership, strong communication, and the ability to plan resources and schedules effectively at scale.

Qualifications

• Diploma or Degree in Electrical Engineering, Mechanical Engineering, Computer Science, or related disciplines.
• Minimum 6 years of relevant experience in technical operations, service delivery, maintenance, or project management.
• Proven leadership experience managing technical teams.
• Strong client-facing, communication, and stakeholder management skills.

Responsibilities

• Lead and manage a team of Technical Officers responsible for security systems servicing, maintenance, troubleshooting, and support.
• Oversee the end-to-end service and maintenance workflow to ensure timely project delivery and customer satisfaction.
• Act as the primary point of contact for clients on all service and maintenance-related matters.
• Plan manpower deployment, resource allocation, and service schedules to meet operational requirements.
• Drive service quality, productivity, and continuous improvement initiatives.
• Build and maintain strong relationships with clients and stakeholders.
• Handle escalations, technical issues, and customer feedback professionally.
• Monitor service performance, project milestones, and operational KPIs.
• Ensure proper documentation of infrastructure, systems, maintenance activities, and operational processes.
• Support system testing, commissioning, troubleshooting, and technical problem resolution when required.
• Mentor, coach, and develop team members to enhance technical capabilities and performance.
• Identify opportunities to improve operational processes, service methodologies, and training programs.
• Collaborate with internal departments and customers to deliver effective technical solutions.

Skills

Leadership

Client facing

Project management

Planning & coordination

Education

Diploma or Degree in Electrical/Mechanical Engineering, Computer Science

Job description

Are you an experienced technical leader with a strong background in security systems, CCTV, access control, and maintenance operations? Join a growing team where you will lead technical operations, manage client relationships, and drive service excellence across multiple projects and customer sites.

Why Join Us?

Competitive salary package up to $8,000/month
Annual Wage Supplement (AWS)
Performance Bonus
Transport Allowance & Mobile reimbursement
Leadership role with high visibility and decision-making authority
Opportunity to work with leading security and surveillance technologies

Key Responsibilities

• Lead and manage a team of Technical Officers responsible for security systems servicing, maintenance, troubleshooting, and support
• Oversee the end-to-end service and maintenance workflow to ensure timely project delivery and customer satisfaction
• Act as the primary point of contact for clients on all service and maintenance-related matters
• Plan manpower deployment, resource allocation, and service schedules to meet operational requirements
• Drive service quality, productivity, and continuous improvement initiatives
• Build and maintain strong relationships with clients and stakeholders
• Handle escalations, technical issues, and customer feedback professionally
• Monitor service performance, project milestones, and operational KPIs
• Ensure proper documentation of infrastructure, systems, maintenance activities, and operational processes
• Support system testing, commissioning, troubleshooting, and technical problem resolution when required
• Mentor, coach, and develop team members to enhance technical capabilities and performance
• Identify opportunities to improve operational processes, service methodologies, and training programs
• Collaborate with internal departments and customers to deliver effective technical solutions

Requirements

• Diploma or Degree in Electrical Engineering, Mechanical Engineering, Computer Science, or related disciplines
• Minimum 6 years of relevant experience in technical operations, service delivery, maintenance, or project management
• Proven leadership experience managing technical teams
• Strong client-facing, communication, and stakeholder management skills
• Excellent planning, coordination, and problem-solving abilities
• Ability to manage multiple projects and priorities simultaneously
• Self-driven, hands‑on, and able to work independently
• Candidates with own Vehicles preferred.

Preferred Experience

• Experience in Security Systems, CCTV, Access Control, Intrusion Detection, or related industries
• Familiarity with system installation, testing, commissioning, maintenance, and troubleshooting
• Exposure to service operations and customer support environments