Technical Customer Success Architect

Cisco; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Cisco Customer Experience (CX) in Singapore is seeking a Customer Success Specialist to guide customers through adoption journeys, baselining environments, and developing onboarding roadmaps that deliver measurable value.

You will lead executive workshops and apply adoption frameworks to bridge product usage with business outcomes, serving as the trusted guide from purchase to realized value across Cisco's portfolio.

Qualifications

• 3–5 years in technical consulting or data center customer-facing roles.
• Bachelor’s degree in Engineering or Computer Science.
• CCNA or CCNP certification preferred.

Responsibilities

• Serve as strategic advisor and technical expert guiding adoption journeys.
• Lead workshops and sessions to accelerate product adoption.
• Develop onboarding roadmaps and customer success plans.
• Provide feedback to CX Product Management on product roadmap.
• Ensure customers realize value from Cisco solutions.

Education

Bachelor’s degree in Engineering or Computer Science

Job description

Cisco Customer Experience (CX) in Singapore is seeking a Customer Success Specialist to guide customers through adoption journeys, baselining environments, and developing onboarding roadmaps that deliver measurable value.

You will lead executive workshops and apply adoption frameworks to bridge product usage with business outcomes, serving as the trusted guide from purchase to realized value across Cisco's portfolio.