Customer Success Architect - Data-Driven Adoption

Cellebrite; Singapore; Remote; SGD 100,000 - 150,000; Full time

Job summary

Cellebrite in Singapore is building and operating its customer success intelligence layer by turning product telemetry and customer signals into scalable customer journeys for CS, Sales and the broader GTM ecosystem. These journeys drive adoption, reduce churn, and maximise long-term customer value.

You think in systems, build trusted relationships, and turn insight into actions that solve real problems. You’re energized by creating scalable programs, partnering with internal teams, and

Responsibilities

• Provide consultative product expertise to support customers maximise their investment in Cellebrite technologies, supporting them to accelerate justice outcomes.
• Support Sales in renewals, feature expansion, and product maturity.
• Improve platform stickiness by mapping adoption drivers and scalable engagement triggers for customer engagements at scale.
• Deliver Adoption Health Checks based on Customer Journey Milestones, customer intelligence and risk/expansion indicators.
• Run regional User Forums and customer events to drive learning, best practices and broad adoption momentum.
• Engage with customers via video conferences or on-site visits to address needs, guide product usage and remove blockers.
• Partner with CS Operations to advise on health scoring and customer journeys.
• Serve as a subject matter expert for Gainsight and Customer Health Data for GTM collaboration.

Job description

Cellebrite in Singapore is building and operating its customer success intelligence layer by turning product telemetry and customer signals into scalable customer journeys for CS, Sales and the broader GTM ecosystem. These journeys drive adoption, reduce churn, and maximise long-term customer value.

You think in systems, build trusted relationships, and turn insight into actions that solve real problems. You’re energized by creating scalable programs, partnering with internal teams, and