Technical Account Manager, Google Cloud - Singapore

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Google Cloud is seeking a Technical Account Manager (TAM) in Singapore to help top customers accelerate cloud adoption. You will leverage your cloud operations experience, strategic thinking, and executive engagement skills to drive technical implementations and business transformation.

You will coordinate with cross-functional teams, manage milestones, and develop roadmaps aligned with customer goals, while guiding customers through escalations and critical moments to ensure success.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience working with executive stakeholders, managing technical implementation or transformation programs.
• Experience in supporting enterprise customers in cloud operations, technical support, escalation management, or IT consulting.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey with technical guidance and milestone management.
• Advocate for customer needs to overcome blockers and drive new feature development across multiple workstreams.
• Develop strategic relationships and roadmaps by engaging stakeholders and leading quarterly business reviews with executive sessions.
• Coordinate with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments and guide issues to resolution.
• Create best practices and assets from engagements to scale cloud adoption with partners.

Skills

Executive stakeholder management

Cloud adoption guidance

Cross-functional coordination

Strategic roadmapping

Education

Bachelor's degree or equivalent practical experience

Tools

Google Cloud Platform

Job description

Product area

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

As a Technical Account Manager (TAM), you will draw on customer-facing skills and technical acumen to help customers successfully adopt Google Cloud products. Your previous experience with cloud infrastructure, program management, enterprise technology implementation, strategy development and customer advocacy will play a critical part in your day to day work driving success at our most critical customers.

Qualifications

Job responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum.
• Develop strategic relationships with stakeholders to understand a customer's business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partner with Support, Engineering, and Site Reliability Engineering teams to ensure customer success during critical moments. Work with customers and support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience working with executive stakeholders, managing technical implementation or transformation programs.
• Experience in supporting enterprise customers in cloud operations, technical support, escalation management, or IT consulting.

Preferred qualifications

• 5 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation or transformation programs.
• Experience in application/workload migration to public cloud providers, and with collaborating across business units internally and at large enterprises.
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.
• Excellent communication, presentation, problem-solving, and management skills.