Customer Engineering Manager, Google Cloud (Mandarin) - Singapore

google asia pacific pte. ltd.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Google Cloud seeks a Customer Engineering Manager in Singapore to lead a Customer Engineering team and partner with customers to accelerate cloud adoption and workload migration. You will shape technical strategy, collaborate with Product Management and Engineering, and drive regional data practice initiatives.

You will work with cross-functional teams to ensure customer needs influence roadmaps, while engaging strategic customers and guiding technical conversations to unlock business

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of cloud native architecture experience in a customer-facing or support role.
• 5 years of experience in pre-sales management or a people management role in a technical team.
• Ability to communicate in English and Mandarin fluently to partner with APAC clients.

Responsibilities

• Lead a Customer Engineering team in a matrixed organization focused on talent strategy and go-to-market readiness.
• Drive the region's Data Management technical direction and contribute to scale via artifacts and collaboration.
• Influence cross-functional teams to align product roadmaps with customer needs and incubate new tech.
• Lead technical engagements with strategic customers and plan cross-functional customer engagements.

Skills

Cloud native architecture

Pre-sales management

People management

English and Mandarin fluency

Education

Bachelor's degree or equivalent practical experience

Job description

Product area

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Additional job description

As a Customer Engineering (CE) Manager, you lead and deploy a team of customer engineers responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.

Job responsibilities

• Lead a Customer Engineering team of in a matrixed organization. Focus on talent strategy, assessing go-to-market readiness, skills development, and opportunity coverage to deliver successful cloud transformation outcomes for customers and accelerate business goals.
• Execute the technical direction and strategy for your region's Data Management practice. Lead the broader region's Data technical community, to ensure sub-regional technical contributions, achieve scale through artifact and innovation sharing.
• Influence cross-functional teams, including Product Management and Engineering, ensuring customer needs are represented in product roadmaps and new technology is incubated and scaled.
• Lead technical engagements with strategic customers, working with cross-functional peers to plan customer engagements.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• 5 years of experience in pre-sales management or a people management role in a technical team.
• Ability to communicate in English and Mandarin fluently to partner with both local and APAC clients.

Preferred qualifications

• Experience in pre-sales or field engineering at an enterprise technology company, or similar customer facing experience.
• Experience influencing cross-functional teams (e.g. Product Management, Engineering, Sales, Marketing, Partner), customers, and partners to impact business goals, customer experience, and customer expansion.
• Experience tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.
• Deep understanding of technology and business challenges in moving related workloads to public cloud.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT technology space.