Technical Account Manager, Google Cloud Consulting

Google; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

Google is seeking aTechnical Account Manager (TAM) in Singapore to guide executive stakeholders through cloud adoption, orchestrating strategic and technical transformation programs across enterprise customers.

You will drive successful delivery of Professional Services engagements, coordinating across product, engineering, and support teams to ensure customer success on Google Cloud products and services.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience with executive stakeholders, managing technical implementation or transformation programs.
• Experience in supporting enterprise customers in cloud operations, technical support, escalation management, or IT consulting.

Responsabilités

• Accelerate customer adoption of Google Cloud by leading the implementation journey; provide technical guidance and manage milestones, migration goals, and transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development; lead across multiple workstreams and teams.
• Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps; lead quarterly business reviews and executive sessions.
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments; guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to scale through partners and accelerate cloud adoption.

Connaissances

Executive stakeholder management

Cloud implementation experience

Customer-facing communication

Formation

Bachelor's degree or equivalent practical experience

Outils

GCP

Description du poste

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience working with executive stakeholders, managing technical implementation or transformation programs.
• Experience in supporting enterprise customers in cloud operations, technical support, escalation management, or IT consulting.

Preferred qualifications:

• 5 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation or transformation programs.
• Experience in application/workload migration to public cloud providers, and with collaborating across business units internally and at large enterprises.
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.
• Excellent communication, presentation, problem-solving, and management skills.

About the job

As a Technical Account Manager (TAM), you will draw on customer-facing skills and technical acumen to help customers successfully adopt Google Cloud products. Your previous experience with cloud infrastructure, program management, enterprise technology implementation, strategy development and customer advocacy will play a critical part in your day to day work driving success at our most critical customers. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Suite, Google Chrome, and many more. As a TAM, you will regularly engage with stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will utilize your relationship management skills and technical credibility to effectively communicate at all levels of the organization.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum.
• Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.