Tech Support Engineer (Internship)

SIMPLIFIED TECHNOLOGY PTE. LTD.; Singapore; Presencial; SGD 38.000 - 54.000; Jornada completa

Descripción de la vacante

SIMPLIFIED TECHNOLOGY PTE. LTD. in Singapore is seeking an IT support specialist to diagnose and resolve hardware issues, provide basic software support, and maintain high-quality customer service.

The role emphasizes handling escalations, meeting SLAs, and implementing improvements based on customer feedback to enhance service levels and reliability.

Formación

• Diagnose hardware startup issues and resolve peripheral failures.
• Provide basic software updates, configuration and conflict resolution.
• Deliver high-quality customer service and handle escalations.
• Identify customer needs and implement improvements to meet SLAs.
• Analyze feedback and drive necessary changes.

Responsabilidades

• Diagnose and resolve hardware issues including startup problems, printers, network connectivity, and peripherals.
• Provide basic software support: updates, configuration, and conflict resolution.
• Deliver high-quality customer service and handle escalated issues.
• Identify customer needs and implement strategies to boost satisfaction.
• Ensure SLAs are met through quality control and feedback analysis.
• Collaborate with teams to implement improvements based on customer feedback.
• Analyze customer feedback and implement necessary changes.

Conocimientos

Troubleshooting

Customer Service

Software Support

Quality Assurance

Descripción del empleo

• Troubleshooting and Problem Resolution:

• Diagnosing and resolving hardware issues, such as computer startup problems, printer malfunctions, network connectivity problems, and peripheral device failures.

• Software Support:

• Providing basic software support, such as installing software updates, configuring software settings, and resolving software conflicts.

• Customer Service:

• Ensuring high-quality customer service delivery.

• Handling escalated customer issues and complaints.

• Identifying customer needs and expectations.

• Implementing strategies to improve customer satisfaction.

• Quality Assurance:

• Ensuring adherence to service level agreements (SLAs).

• Implementing quality control measures.

• Analyzing customer feedback and implementing necessary changes.