Project Assistant Internship (Start ASAP)

CSEA; Singapore; Vor Ort; SGD 48.000 - 72.000; Vollzeit

Zusammenfassung

CSEA in Singapore is seeking a technical support professional to manage project implementations closed by the field sales team and to coordinate with internal sales, project managers, and service resources, communicating status and success metrics. The role involves documenting knowledge transfer and assisting with proofs-of-concept evaluations to showcase solutions.

Responsibilities include troubleshooting hardware issues, maintaining knowledge of competing products, and collaborating with

Aufgaben

• Manages the implementation of projects closed by the field sales team.
• Coordinates closely with internal sales, project managers and service resources by communicating project status and success metrics.
• Creates documentations and technical knowledge transfer to customers.
• Assist sales team on technical proof-of-concepts evaluation.
• Maintains knowledge of competitive products as well as complimentary solutions.
• Work collaboratively with the field sales, project management, engineering and support teams.
• Develops and maintain relationships with prospects, customers, and partners.
• Attend in-person meetings with clients to analyse, troubleshoot and diagnose hardware problems
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Provide prompt and accurate feedback to customers
• Provide technical support to customers by remotely or onsite support according to SLA.

Jobbeschreibung

Key Responsibilities

• Manages the implementation of projects closed by the field sales team.
• Coordinates closely with internal sales, project managers and service resources by communicating project status and success metrics.
• Creates documentations and technical knowledge transfer to customers.
• Assist sales team on technical proof-of-concepts evaluation.
• Maintains knowledge of competitive products as well as complimentary solutions.
• Work collaboratively with the field sales, project management, engineering and support teams.
• Develops and maintain relationships with prospects, customers, and partners.
• Attend in-person meetings with clients to analyse, troubleshoot and diagnose hardware problems
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Provide prompt and accurate feedback to customers
• Provide technical support to customers by remotely or onsite support according to SLA.