Customer Experience Specialist | Multichannel Support

TDCX Group; Singapore; On-site; SGD 67,000 - 100,000; Full time

Benefits offered by this job

Attractive remuneration

Medical and social coverage

World-class workspace

Learning & development

Flexible working

Public transport access

Coaching & mentoring

Global company awards

Job summary

TDCX Group, headquartered in Singapore, invites applications for a Customer Support/Quality role focused on delivering outstanding service across multiple channels. You will identify customer needs, clarify information, research issues, and provide solutions while ensuring timely follow-up and high satisfaction.

Join a global BPO leader committed to growth and development. The position emphasizes excellent communication, empathy, and the ability to multi-task across systems, with opportunities

Qualifications

• Diploma or higher degree required.
• 2 years of related field experience preferred; fresh graduates welcome.
• Excellent English communication and phone etiquette.

Responsibilities

• Provide excellent customer support across relevant channels.
• Identify customer needs, clarify information, research issues and provide solutions.
• Ensure first contact resolution and effective follow-up with internal partners to close cases.

Skills

Communication

Time management

Multi-tasking

Empathy

Phone etiquette

Tech-savvy

Education

Bachelors degree

Job description

TDCX Group, headquartered in Singapore, invites applications for a Customer Support/Quality role focused on delivering outstanding service across multiple channels. You will identify customer needs, clarify information, research issues, and provide solutions while ensuring timely follow-up and high satisfaction.

Join a global BPO leader committed to growth and development. The position emphasizes excellent communication, empathy, and the ability to multi-task across systems, with opportunities