Tech Solutions Engineer I - IT Help Desk & DaaS Ops

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Singapore Management University is seeking an experienced IT Help Centre Lead to supervise daily operations, enforce service levels, and drive improvements across the Technology Help Centre. You will coordinate device leasing, vendor performance, and asset management while supporting end users with Microsoft 365 applications and related IT services.

The role requires strong vendor management, project coordination, and hands-on IT support across Windows, MacOS, Linux, and mobile platforms.

Qualifications

• Degree or Diploma holder with at least 7 years of relevant IT experience (end-user computing support & device provisioning).
• Experience in managing IT leasing projects and vendor relationships.
• Familiarity with Windows/MacOS/Linux environments, mobile devices and security policy practices.
• Proven ability to write utility scripts (batch/shell or PowerShell).
• Strong organizational, multitasking, and communication skills.

Responsibilities

• Oversee daily operations of the Technology Help Centre and ensure SLA adherence.
• Manage the DaaS leasing scheme, optimize vendor performance, and ensure timely task delivery.
• Coordinate asset inventory, device refresh, and vendor replacements with minimal user disruption.
• Provide frontline IT support and training for Microsoft 365 apps (Power Automate, Power Apps, Forms, Teams).
• Contribute to service standards, new support plans, and ISO20000-1:2018 alignment.
• Develop user documentation and support procedures; ensure procurement processes are efficient.

Skills

End-user computing support

Vendor management

Problem solving

Analytical skills

Windows, MacOS, Linux

Mobile devices (iOS/Android)

Microsoft 365 suite

Networking basics (TCP/IP, LAN)

Education

Bachelor's/Diploma in IT or related field

Tools

PowerShell

Microsoft Office 365

Device management tools

Job description

Singapore Management University is seeking an experienced IT Help Centre Lead to supervise daily operations, enforce service levels, and drive improvements across the Technology Help Centre. You will coordinate device leasing, vendor performance, and asset management while supporting end users with Microsoft 365 applications and related IT services.

The role requires strong vendor management, project coordination, and hands-on IT support across Windows, MacOS, Linux, and mobile platforms.