Tech Business Analyst – Digitalisation & Automation

NTT SINGAPORE PTE. LTD.

Singapore

On-site

SGD 50,000 - 70,000

Full time

3 days ago

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Job summary

NTT SINGAPORE PTE. LTD. in Singapore seeks a Technology Business Analyst to support digitalisation, process improvement, workflow automation and management reporting on a 12-month contract at Punggol Digital District.

You will collaborate with business users, process owners, technology delivery teams and testing colleagues to understand requirements, improve processes and implement automation solutions across the SDLC, SIT and UAT, using Excel and PowerPoint for management reporting.

Qualifications

Bachelor's Degree in Computer Science, Information Technology, Information Systems or related discipline.
0–3 years of relevant experience in Technology Business Analysis, System Analysis or IT Project Delivery.
Understanding of Business Analysis, requirements gathering and IT project delivery.
Basic understanding of the Software Development Life Cycle (SDLC).
Ability to document requirements, user stories and business/process flows.
Basic working knowledge of SQL.
Familiarity with JIRA and Confluence.
Proficiency in Microsoft Excel and PowerPoint.
Strong analytical and problem solving skills.
Good written and verbal communication with stakeholders.

Responsibilities

Gather, analyse and document requirements from business users, process owners and technology stakeholders.
Translate business requirements into functional requirements, user stories and process flows.
Analyse existing workflows and document as-is and to-be processes.
Identify opportunities to streamline manual workflows through process improvement, digitalisation and automation.
Support initiatives involving management reporting, dashboards and workflow automation.
Perform impact assessments and support estimation for system and process changes.
Work with business, development and testing teams through the SDLC.
Support SIT and UAT, including test coordination and defect tracking.
Analyse test findings and classify them as defects, data issues or change requests.
Track project deliverables, timelines, issues and dependencies.
Monitor requirement changes and highlight scope changes to project leads.
Assist project leads with project tracking and status reporting.
Maintain project, process and workflow documentation.
Prepare management reports and presentations using Excel and PowerPoint.
Collaborate with governance, resource management, risk and compliance functions.