Associate Business Analyst – Digital & Process Automation _ Contract

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

NTT SINGAPORE PTE. LTD. in Singapore seeks a Technology Business Analyst to support digitalisation, process improvement, workflow automation and management reporting on a 12-month contract at Punggol Digital District.

You will collaborate with business users, process owners, technology delivery teams and testing colleagues to understand requirements, improve processes and implement automation solutions across the SDLC, SIT and UAT, using Excel and PowerPoint for management reporting.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Information Systems or related discipline.
• 0–3 years of relevant experience in Technology Business Analysis, System Analysis or IT Project Delivery.
• Understanding of Business Analysis, requirements gathering and IT project delivery.
• Basic understanding of the Software Development Life Cycle (SDLC).
• Ability to document requirements, user stories and business/process flows.
• Basic working knowledge of SQL.
• Familiarity with JIRA and Confluence.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong analytical and problem solving skills.
• Good written and verbal communication with stakeholders.

Responsibilities

• Gather, analyse and document requirements from business users, process owners and technology stakeholders.
• Translate business requirements into functional requirements, user stories and process flows.
• Analyse existing workflows and document as-is and to-be processes.
• Identify opportunities to streamline manual workflows through process improvement, digitalisation and automation.
• Support initiatives involving management reporting, dashboards and workflow automation.
• Perform impact assessments and support estimation for system and process changes.
• Work with business, development and testing teams through the SDLC.
• Support SIT and UAT, including test coordination and defect tracking.
• Analyse test findings and classify them as defects, data issues or change requests.
• Track project deliverables, timelines, issues and dependencies.
• Monitor requirement changes and highlight scope changes to project leads.
• Assist project leads with project tracking and status reporting.
• Maintain project, process and workflow documentation.
• Prepare management reports and presentations using Excel and PowerPoint.
• Collaborate with governance, resource management, risk and compliance functions.

Skills

Analytical skills

Communication skills

Requirement gathering

Documentation

SDLC understanding

SQL

Education

Bachelor's degree in Computer Science, Information Technology, Information Systems

Tools

Power BI

Power Automate

Tableau

Python

JIRA

Confluence

Job description

Associate Business Analyst – Digital & Process Automation _ Contract

Location: Punggol Digital District (PDD)

Contract Duration: 12 Months

Experience: 1–3 years of relevant experience preferred

About the Role

We are looking for a Technology Business Analyst to support technology initiatives focused on digitalisation, process improvement, workflow automation and management reporting.

You will work closely with business users, process owners, technology delivery teams, testing teams and other stakeholders to understand requirements, improve existing processes and support the implementation of technology and automation solutions.

Key Responsibilities

• Gather, analyse and document requirements from business users, process owners and technology stakeholders.
• Translate business requirements into clear functional requirements, user stories and process flows.
• Analyse existing workflows and document as-is and to-be processes.
• Identify opportunities to streamline manual workflows through process improvement, digitalisation and automation.
• Support initiatives involving management reporting, dashboards and workflow automation.
• Perform impact assessments and support effort estimation for system and process changes.
• Work closely with business, development and testing teams throughout the Software Development Life Cycle (SDLC).
• Support SIT and UAT, including test coordination, defect tracking and defect triage.
• Analyse test findings and assist in classifying them as defects, data issues or change requests.
• Track project and workstream deliverables, timelines, issues and dependencies.
• Monitor requirement changes and highlight potential scope changes to project leads.
• Support project leads with project tracking, coordination and regular status reporting.
• Maintain accurate project, process and workflow documentation.
• Prepare management reports and presentations using Microsoft Excel and PowerPoint.
• Collaborate with stakeholders across technology, governance, process assurance, resource management, risk and compliance functions.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Information Systems or a related discipline.
• 0–3 years of relevant experience in Technology Business Analysis, System Analysis, IT Project Delivery or a related technology function is preferred.
• Understanding of Business Analysis, requirements gathering and IT project delivery.
• Basic understanding of the Software Development Life Cycle (SDLC).
• Ability to document requirements, user stories and business/process flows.
• Basic working knowledge of SQL.
• Familiarity with JIRA and Confluence.
• Understanding of SIT, UAT, software testing and defect management.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills with the ability to work effectively with both business and technical stakeholders.
• Ability to manage multiple activities and priorities in a fast-paced environment.

Preferred Skills / Experience

• Exposure to Banking, Financial Services or FinTech environments.
• Exposure to digital banking or banking technology projects.
• Experience or knowledge of process automation and workflow automation.
• Exposure to management reporting or dashboard development.
• Knowledge of tools such as Power BI, Power Automate, Tableau or Python would be advantageous.
• Exposure to Agile/Scrum technology delivery environments.