Team Lead / Supervisor – Document Verification Operations

RMA Contracts Pte Ltd; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

RMA Contracts Pte Ltd seeks an operations supervisor to oversee document verification. You will coordinate a team, ensure timely verifications, and liaise with officers on key matters. The role emphasizes quality checks and handling complex cases with discretion.

The position requires experience in supervision of administrative/data operations, proficiency in MS Office/Excel, and strong communication skills. You will contribute to UAT and process improvements.

Qualifications

• Experience in team supervision and manpower deployment.
• Familiar with high-volume administrative/data operations.
• Strong operational, IT, communication, and supervisory skills.
• Proficient in MS Office and Excel; FormSG or similar systems.

Responsibilities

• Supervise document verification operations and team performance.
• Liaise with relevant officers on operational matters.
• Ensure verification is completed within required turnaround times.
• Conduct quality checks and manage complex cases/escalations.
• Support UAT and process improvement initiatives.

Skills

Team supervision

Data operations

Communication

Attention to detail

Confidentiality

Supervisory skills

Education

GCE A-Levels / Diploma

Tools

MS Office

Excel

FormSG

Job description

Responsibilities:

• Supervise document verification operations and team performance
• Liaise with relevant officers on operational matters
• Ensure verification is completed within required turnaround times
• Conduct quality checks and manage complex cases/escalations
• Support UAT and process improvement initiatives

Requirements:

• GCE ‘A’ Levels, Diploma, or equivalent preferred
• Experience in team supervision, manpower deployment, or high-volume administrative/data operations
• Strong operational, IT, communication, and supervisory skills
• Proficient in MS Office, Excel, FormSG, or similar systems
• Detail-oriented and able to handle confidential and compliance-sensitive information