Document Verification Officer

V-ELEGANT PTE. LTD.; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

V-Elegant PTE. LTD. is seeking meticulous Document Verification Officers to support work pass and related applications.

You will review documents, validate information, and update records to ensure accuracy and timely completion. You will contact applicants by phone, identify discrepancies, handle confidential information, and escalate complex cases following SOPs. Strong Excel and software literacy are essential.

Qualifications

• Strong attention to detail with a meticulous approach to document checking.
• Experience using Microsoft Excel for data updates and record keeping.
• Good written and verbal communication skills.
• Ability to identify inconsistencies and discrepancies accurately.
• Comfortable handling confidential and sensitive information.

Responsibilities

• Review documents for clarity, completeness, and authenticity.
• Verify form data against documents and systems for accuracy.
• Identify and annotate discrepancies or missing information.
• Update records in systems and Excel files.
• Call applicants to request missing/unclear documents.
• Address forged documents; conduct interviews as needed.
• Escalate complex cases according to SOPs.
• Process applications within service timelines and KPIs.
• Maintain confidentiality and secure handling of documents.
• Follow security policies and SOPs consistently.
• Attend training and stay updated on process changes.
• Support audits, reporting, and operations as needed.

Skills

Attention to detail

Document verification

Communication skills

Confidential information handling

Excel

Education

GCE O Levels / NITEC or equivalent

Job description

Company Overview

V-Elegant provides specialised manpower, engineering, project management, consultancy, and operational support services to government and private sectors in Singapore. We deploy qualified professionals to strengthen project delivery and offer flexible resources for short- and long-term engagements.

Job Summary

We are looking for meticulous and detail-oriented Document Verification Officers to support document verification services for work pass and related applications. The role involves reviewing documents, validating information, updating records, following up with applicants, and ensuring all verification activities are completed accurately and within the required timelines.

Responsibilities

• Review submitted documents to confirm clarity, completeness, and authenticity for work pass applications
• Verify application form information against supporting documents and relevant systems to ensure accuracy
• Identify and annotate discrepancies, anomalies, or missing information in documents
• Update applicant and application records accurately in relevant systems and Excel files
• Contact applicants by phone to request missing, unclear, or incorrect documents
• Conduct interviews with applicants when forged or fabricated documents are suspected
• Escalate complex or exceptional cases to Authority officers following established SOPs
• Process applications accurately within stipulated service timelines and KPIs
• Maintain confidentiality and securely handle sensitive documents and information
• Follow all security policies, procedures, and Standard Operating Procedures consistently
• Participate in training sessions and stay updated on changes to systems, processes, and verification procedures
• Support audits, reporting, and other operational activities as required

Preferred competencies and qualifications

• Minimum GCE ‘O’ Levels, NITEC or equivalent preferred
• Good computer skills with experience using Microsoft Office, particularly Excel
• Strong attention to detail with a meticulous approach to document checking
• Good written and verbal communication skills
• Ability to identify inconsistencies and discrepancies accurately
• Comfortable handling confidential and sensitive information
• Ability to work independently and collaboratively within a team
• Good time management skills to meet deadlines and operational KPIs
• Willingness to undergo required training and security clearance

Other Information

• Location: Havelock
• Working Hours: 44 hours per week