Document Verification Team Lead / Supervisor

RMA Contracts Pte Ltd; Singapore; On-site; SGD 40,000 - 64,000; Full time

Job summary

RMA Contracts Pte Ltd is seeking a Compliance/Verification Supervisor in Singapore to oversee document checks and manage case escalations.

Role focuses on verifying documents, coordinating with applicants, and supporting training, audits, and information security compliance to ensure quality and regulatory adherence.

Qualifications

• Meticulous with strong communication and computer skills.
• Experience in supervision and operations management.
• Familiar with document verification and data entry.

Responsibilities

• Verify documents for completeness, authenticity, and forgery.
• Cross-check work pass details against supporting docs and portals.
• Record discrepancies and update applicant records; arrange documents.
• Contact applicants to clarify missing or incorrect documents.
• Interview for suspected forged documents and escalate complex cases.
• Supervisors oversee operations, guide staff, monitor KPIs.
• Support training, audits, reporting, process improvement and info security compliance.

Job description

Responsibilities

• Verify documents for completeness, authenticity, and possible forgery.
• Cross-check work pass application details against supporting documents and relevant portals.
• Record discrepancies, update applicant/transaction records, and arrange documents where required.
• Contact applicants for clarification or missing/incorrect documents.
• Conduct interviews for suspected forged documents and elevate non-standard cases.
• Supervisors oversee operations, guide staff, handle complex cases, and monitor quality/KPIs.
• Support training, system testing, audits, reporting, process improvement, and information security compliance.

Requirements

• GCE 'A' Levels, Diploma, or equivalent.

• Meticulous with good communication and computer skills.

• Strong supervisory, operational, IT, and communication skills.