Document Verification Team Lead / Supervisor

rma contracts pte. ltd.; Singapore; On-site; SGD 40,000 - 58,000; Full time

Job summary

rma contracts pte. ltd. seeks a detail-oriented Records Validator in Singapore to verify documents for completeness and authenticity, including forgery checks.

The role involves cross-checking work pass applications against supporting documents, recording discrepancies, and contacting applicants for clarifications. Supervisors provide guidance and monitor KPIs while you contribute to audits and process improvements.

Qualifications

• Meticulous with good communication and computer skills.
• Strong supervisory, operational, IT, and communication skills.

Responsibilities

• Verify documents for completeness, authenticity, and possible forgery.
• Cross-check work pass application details against supporting documents and relevant portals.
• Record discrepancies, update applicant/transaction records, and arrange documents where required.
• Contact applicants for clarification or missing/incorrect documents.
• Conduct interviews for suspected forged documents and escalated non-standard cases.
• Supervisors oversee operations, guide staff, handle complex cases, and monitor quality/KPIs.
• Support training, system testing, audits, reporting, process improvement, and information security compliance.

Skills

Attention to detail

Communication skills

IT/computer literacy

Supervisory ability

Education

GCE A Levels or Diploma

Job description

Responsibilities

• Verify documents for completeness, authenticity, and possible forgery.
• Cross-check work pass application details against supporting documents and relevant portals.
• Record discrepancies, update applicant/transaction records, and arrange documents where required.
• Contact applicants for clarification or missing/incorrect documents.
• Conduct interviews for suspected forged documents and escalated non-standard cases.
• Supervisors oversee operations, guide staff, handle complex cases, and monitor quality/KPIs.
• Support training, system testing, audits, reporting, process improvement, and information security compliance.

Requirements

• GCE ‘A’ Levels, Diploma, or equivalent.
• Meticulous with good communication and computer skills.
• Strong supervisory, operational, IT, and communication skills.