Document Verification Team Lead – Quality & Compliance

RMA Contracts Pte Ltd; Singapore; On-site; SGD 39,000 - 45,000; Full time

Job summary

RMA Contracts Pte Ltd is seeking a people-focused leader to head an operational team responsible for document verification and data validation. You will review documents, maintain accurate records, and guide staff through complex cases while monitoring KPIs and quality standards.

The role emphasizes training, process improvements, data integrity, and strict confidentiality in handling sensitive information within a professional environment at Clarke Quay, Singapore.

Qualifications

• Diploma or recognised qualification; or relevant work experience.
• Experience in team leadership, operations, administration, document verification, or other relevant experience.
• Strong communication, problem-solving, and stakeholder management skills.
• Proficient in Microsoft Office and other computer-based systems.
• Meticulous, organised, and able to work in a fast-paced environment.
• Ability to handle sensitive information with professionalism and confidentiality.

Responsibilities

• Lead and supervise a team performing document verification and data validation activities.
• Review supporting documents for completeness, accuracy, and authenticity.
• Ensure accurate updating of records and databases.
• Handle escalated or complex cases and provide guidance to team members.
• Monitor team performance, quality standards, and operational KPIs.
• Conduct audits, prepare reports, and support process improvement initiatives.
• Assist in staff training, onboarding, and knowledge-sharing activities.
• Ensure compliance with information security, confidentiality, and operational procedures.

Skills

Team leadership

Operations

Administration

Document verification

Communication

Problem solving

Stakeholder management

MS Office

Education

Diploma / A-Levels or equivalent

Tools

Microsoft Office Suite

Job description

RMA Contracts Pte Ltd is seeking a people-focused leader to head an operational team responsible for document verification and data validation. You will review documents, maintain accurate records, and guide staff through complex cases while monitoring KPIs and quality standards.

The role emphasizes training, process improvements, data integrity, and strict confidentiality in handling sensitive information within a professional environment at Clarke Quay, Singapore.