Team Lead, Document Verification & Quality Assurance

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

RMA CONTRACTS PTE. LTD. is seeking a capable leader to head a team focused on document verification and data validation. You will review documents for accuracy, ensure records are current, and guide the team through complex cases while upholding security and confidentiality standards.

The role emphasizes people leadership, quality assurance, and continuous improvement within a structured environment. Strong communication and stakeholder management are essential for success.

Qualifications

• Diploma, GCE A Levels, or equivalent qualifications preferred.
• Experience in team leadership, operations, administration, document verification, or related areas.
• Strong communication, problem-solving, and stakeholder management skills.
• Proficiency with Microsoft Office and other computer-based systems.

Responsibilities

• Lead and supervise a team performing document verification and data validation activities.
• Review supporting documents for completeness, accuracy, and authenticity.
• Ensure accurate updating of records and databases.
• Handle escalated or complex cases and provide guidance to team members.
• Monitor team performance, quality standards, and operational KPIs.
• Conduct audits, prepare reports, and support process improvement initiatives.
• Assist in staff training, onboarding, and knowledge-sharing activities.
• Ensure compliance with information security, confidentiality, and operational procedures.

Skills

Team leadership

Operations management

Administration

Documentation

Stakeholder management

Communication skills

Education

Diploma / GCE A Levels

Tools

Microsoft Office

Job description

RMA CONTRACTS PTE. LTD. is seeking a capable leader to head a team focused on document verification and data validation. You will review documents for accuracy, ensure records are current, and guide the team through complex cases while upholding security and confidentiality standards.

The role emphasizes people leadership, quality assurance, and continuous improvement within a structured environment. Strong communication and stakeholder management are essential for success.