Team Lead (Production Support)

Kerry Consulting; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Kerry Consulting is seeking a senior Batch Operations Lead to manage a team responsible for enterprise workload automation and batch processing in a large-scale tech environment in Singapore.

You will oversee batch workflows in AWA and SAP, coordinate incident response, and ensure platform stability and compliance within a 24x7 production setting.

Qualifications

• Bachelor's degree in IT/CS or related field.
• At least 4 years' experience in enterprise workload automation or batch processing.
• Hands-on expertise with workload automation platforms and batch scheduling concepts.
• Experience with FTP/SFTP or managed file transfer solutions.
• ITIL-based operational environment experience is a plus.
• Familiarity with SAP batch scheduling, Unix/Linux or Windows administration, Shell/PowerShell scripting is advantageous.
• Exposure to monitoring platforms like DataDog, Splunk is beneficial.

Responsibilities

• Lead and manage a team of batch operations specialists.
• Oversee enterprise batch workloads across a 24x7 production environment.
• Configure, schedule, and support batch workflows within AWA and SAP environments.
• Investigate production incidents and perform root cause analysis.
• Administer the AWA platform: workflow development, deployments, agent administration, monitoring.
• Ensure compliance with security, audit, and governance requirements.

Skills

Batch operations

Workload automation

Scripting (Shell/PowerShell)

Incident management

Monitoring (DataDog, Splunk)

Education

Bachelor's degree in IT/CS

Tools

SAP

FTP/SFTP

Unix/Linux

Windows administration

DataDog

Splunk

Job description

Our client is a leading organization in Singapore that operates a large-scale, business-critical technology environment supporting essential enterprise services. The incumbent will lead a team of batch operations specialists, manage the enterprise workload automation platform, and ensure the reliable execution of batch processing, file transfer, monitoring, and recovery operations across a 24x7 production environment.

Responsibilities

You will oversee the day-to-day operation of enterprise batch workloads, ensuring production schedules are executed reliably, and service levels are consistently achieved. Working closely with application and infrastructure teams, you will configure, schedule, and support batch workflows within AWA and SAP environments, while managing ad-hoc processing, job recovery, and deployment activities. You will investigate production incidents, perform root cause analysis, and implement improvements to strengthen platform stability and operational resilience.

In addition, you will administer the AWA platform, including workflow development, code promotion across environments, agent administration, platform monitoring, and user access management. The role also supports enterprise monitoring, backup and recovery operations, disaster recovery and business continuity exercises, and ensures compliance with operational, audit, security, and governance requirements.

Requirements

You hold a Bachelor's degree in Information Technology, Computer Science, or a related discipline, with at least 4 years of experience supporting enterprise workload automation or batch processing environments. You have strong hands-on expertise with workload automation platforms and a solid understanding of batch scheduling concepts and enterprise file transfer technologies such as FTP, SFTP, or managed file transfer solutions.

Experience working within ITIL-based operational environments is a plus. Exposure to SAP batch scheduling, Unix/Linux or Windows administration, scripting using Shell or PowerShell, enterprise monitoring platforms such as DataDog, Splunk, will be advantageous. Familiarity with regulated environments, High Availability (HA), Disaster Recovery (DR), Business Continuity Planning (BCP) would be beneficial.