Systems Team Lead (Production Support)

Kerry Consulting; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

The Systems Team Lead position in Singapore is responsible for leading a team of batch operations specialists and managing the enterprise workload automation platform in a 24x7 production environment. The ideal candidate has strong Automic Workload Automation (AWA) expertise and a proven ability to deliver reliable batch processing, file transfers, monitoring and recovery operations.

You will collaborate with SAP environments, ITIL-based operations and platform engineering to ensure high

Qualifications

• Bachelor's degree in IT/CS or related discipline.
• At least 4 years of experience in enterprise workload automation or batch processing environments.
• Strong Automic Workload Automation (AWA) expertise and batch scheduling knowledge.
• Exposure to ITIL-based operations including incident, problem and change management.

Responsibilities

• Oversee day-to-day operation of enterprise batch workloads to ensure production schedules are reliably executed.
• Configure, schedule and support batch workflows within AWA and SAP environments; manage ad-hoc processing, job recovery and deployments.
• Investigate production incidents, perform root-cause analysis and implement improvements for platform stability.
• Administer the AWA platform: workflow development, code promotion, agent administration, monitoring and user access management.
• Support enterprise monitoring, backup/recovery, disaster recovery and business continuity, ensuring governance and security compliance.

Skills

AWA expertise

Batch scheduling concepts

SLA management

ITIL operations

Shell/PowerShell scripting

Education

Bachelor's degree in IT/CS

4+ years enterprise workload automation experience

Tools

SAP batch scheduling

Unix/Linux administration

Windows administration

Shell

PowerShell

DataDog

Splunk

DX UIM

Veritas NetBackup

Job description

Introduction

Our client is a leading organization in Singapore that operates a large-scale, business-critical technology environment supporting essential enterprise services. The Systems Team Lead will lead a team of batch operations specialists, manage the enterprise workload automation platform, and ensure the reliable execution of batch processing, file transfer, monitoring, and recovery operations across a 24x7 production environment. This role is ideal for an infrastructure professional with Automic Workload Automation (AWA) expertise who enjoys balancing operational excellence with platform engineering.

Responsibilities

• You will oversee the day-to-day operation of enterprise batch workloads, ensuring production schedules are executed reliably, and service levels are consistently achieved.
• Working closely with application and infrastructure teams, you will configure, schedule, and support batch workflows within AWA and SAP environments, while managing ad-hoc processing, job recovery, and deployment activities.
• You will investigate production incidents, perform root cause analysis, and implement improvements to strengthen platform stability and operational resilience.
• In addition, you will administer the AWA platform, including workflow development, code promotion across environments, agent administration, platform monitoring, and user access management.
• The role also supports enterprise monitoring, backup and recovery operations, disaster recovery and business continuity exercises, and ensures compliance with operational, audit, security, and governance requirements.

Requirements

• You hold a Bachelor's degree in Information Technology, Computer Science, or a related discipline, with at least 4 years of experience supporting enterprise workload automation or batch processing environments.
• You have strong hands‑on expertise with AWA and a solid understanding of batch scheduling concepts, workflow dependencies, SLA management, and enterprise file transfer technologies such as FTP, SFTP, or managed file transfer solutions.
• Experience working within ITIL-based operational environments covering incident, problem, and change management is essential.
• Exposure to SAP batch scheduling, Unix/Linux or Windows administration, scripting using Shell or PowerShell, enterprise monitoring platforms such as DataDog, Splunk, or DX UIM, and backup solutions such as Veritas NetBackup will be advantageous.
• Familiarity with regulated environments, audit and access governance, High Availability (HA), Disaster Recovery (DR), Business Continuity Planning (BCP), and Continuous Delivery Automation (CDA) practices would be beneficial.

License No: 16S8060 / Registration No: R26161178