Team Lead (Batch/Production Support)

KERRY CONSULTING PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Kerry Consulting Pte. Ltd. in Singapore seeks an experienced Lead, Enterprise Batch Operations to supervise a team of specialists, manage the Automic Workload Automation platform, and ensure reliable batch processing across a 24x7 production environment.

You will collaborate with application and infrastructure teams, handle incident response, implement improvements, and ensure compliance with ITIL, HA/DR/BCP in a regulated enterprise setting.

Qualifications

• Bachelor's degree in IT/CS with at least 4 years supporting enterprise workload automation or batch processing.
• Strong hands-on experience with workload automation platforms and batch scheduling concepts.
• Experience with FTP/SFTP or managed file transfer and ITIL-based operations.
• Exposure to SAP batch scheduling, Unix/Linux or Windows administration, scripting.

Responsibilities

• Oversee daily operation of enterprise batch workloads and ensure production schedules meet SLAs.
• Configure, schedule, and support batch workflows within AWA and SAP environments.
• Investigate incidents, perform root cause analysis, and implement improvements.
• Administer the AWA platform, including deployment across environments and access management.
• Support monitoring, backup/recovery, DR/BCP, and audit/governance requirements.

Skills

Batch scheduling

Workflow automation

ITIL

Unix/Linux

Windows administration

PowerShell / Shell scripting

Datadog

Splunk

SAP batch scheduling

On-call support

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Automic Workload Automation (AWA)

SAP

Datadog

Splunk

HA/DR/BCP tooling

Job description

Our client is a leading organization in Singapore that operates a large-scale, business-critical technology environment supporting essential enterprise services. The incumbent will lead a team of batch operations specialists, manage the enterprise workload automation platform, and ensure the reliable execution of batch processing, file transfer, monitoring, and recovery operations across a 24x7 production environment.

Responsibilities

• You will supervise the day-to-day operation of enterprise batch workloads, serve as the escalation point, ensuring production schedules are executed reliably, and service levels are consistently achieved.
• Working closely with application and infrastructure teams, you will configure, schedule, and support batch workflows within AWA and SAP environments, while managing ad-hoc processing, job recovery, and deployment activities.
• You will investigate production incidents, perform root cause analysis, and implement improvements to strengthen platform stability and operational resilience.
• In addition, you will administer the AWA platform, including workflow development, code promotion across environments, agent administration, platform monitoring, and user access management.
• The role also supports enterprise monitoring, backup and recovery operations, disaster recovery and business continuity exercises, and ensures compliance with operational, audit, security, and governance requirements.

Requirements

• You hold a Bachelor's degree in Information Technology, Computer Science, or a related discipline, with at least 4 years of experience supporting enterprise workload automation or batch processing environments.
• You have strong hands-on expertise in workload automation platform and a solid understanding of batch scheduling concepts, and enterprise file transfer technologies such as FTP, SFTP, or managed file transfer solutions.
• Experience working within ITIL-based operational environments is essential.
• Exposure to SAP batch scheduling, Unix/Linux or Windows administration, scripting using Shell or PowerShell, enterprise monitoring platforms such as Datadog or Splunk will be advantageous.
• Familiarity with regulated environments, High Availability (HA), Disaster Recovery (DR), Business Continuity Planning (BCP), would be beneficial.
• You should also be comfortable participating in a 24x7 support and on-call rotation.