Team Lead - Customer Financial Services Operations

FedEx; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

FedEx is seeking a seasoned supervisor to lead a team in our Credit & Collections and Billing operations. You will supervise day-to-day activities, coach staff, and ensure timely delivery of team deliverables in a fast-paced, regional environment.

The role emphasizes people leadership, stakeholder management, and continuous improvement, with a focus on productivity, quality, and service standards across onshore and offshore teams. Four years of related experience required.

Qualifications

• Four years of relevant work experience.
• Secondary education or equivalent.
• Internal candidates must be AiM certified or equivalent programs.

Responsibilities

• Support basic people management activities and assist managers with employee-related administrative tasks.
• Monitor and drive workgroup performance to ensure operational objectives are achieved.
• Providing first-line leadership support and guidance to the team.
• Serve as the primary operational point of contact between onshore teams and offshore management.
• Coordinate daily team activities to maintain productivity, quality, and service standards.

Skills

People management

Stakeholder management

Operational leadership

Analytical skills

Education

Secondary education or equivalent

Job description

FedEx is seeking a seasoned supervisor to lead a team in our Credit & Collections and Billing operations. You will supervise day-to-day activities, coach staff, and ensure timely delivery of team deliverables in a fast-paced, regional environment.

The role emphasizes people leadership, stakeholder management, and continuous improvement, with a focus on productivity, quality, and service standards across onshore and offshore teams. Four years of related experience required.