Supervisor Customer Financial Services

FedEx Group; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

FedEx is seeking a supervisory professional to lead a regional team in credit and collections, ensuring timely completion of deliverables and effective people management. This role interfaces between onshore teams and offshore management, coordinating daily activities to uphold productivity, quality, and service standards.

Ideal candidates have four years of relevant experience, strong accountability, and excellent negotiation skills, with a proven track record in customer financial services or

Qualifications

• Four years of relevant work experience.
• Secondary education or equivalent.
• Internal candidates must have completed AiM program or equivalent.

Responsibilities

• Support basic people management activities and assist managers with employee-related administrative tasks.
• Monitor and drive workgroup performance to meet objectives.
• Provide first-line leadership support and guidance to the team.
• Act as the primary operational contact between onshore teams and offshore management.
• Coordinate daily team activities to maintain productivity, quality, and service standards.

Skills

Accountability & ownership

Operational experience

Negotiation & influencing

Stakeholder management

People leadership

Growth mindset

Adaptability & resilience

Analytical & decision-making

Education

Secondary education or equivalent

Job description

Ship to Collect (STC); GCI; Credit & Collections; Disputes; Cash Applications; Billing

Provides day-to-day supervision and coordination for a team of employees. Ensures the timely completion of team deliverables and supports first-level employee-related activities in accordance with local policies and guidelines. Responsibilities may include performance monitoring, coaching and development discussions, employee administration, and support for initial or informal disciplinary processes.

Key Responsibilities

• Support basic people management activities and assist managers with employee-related administrative tasks.
• Monitor and drive workgroup performance to ensure operational objectives are achieved.
• Providing first-line leadership support and guidance to the team.
• Serve as the primary operational point of contact between onshore teams and offshore management.
• Coordinate daily team activities to maintain productivity, quality, and service standards.

Key Skills & Competencies

• Strong accountability and ownership mindset
• Proven operational experience in Customer Financial Services, AR, or shared services environments
• Excellent negotiation and influencing skills, with the ability to manage difficult conversations professionally
• Strong stakeholder management and cross-functional collaboration capability
• Effective people leadership, coaching, and communication skills
• Growth mindset with a focus on continuous improvement and learning
• High level of adaptability and resilience in a fast-changing, regional environment
• Strong analytical, problem-solving, and decision-making abilities

Experience: Four (4) years of relevant work experience

Education: Secondary education or equivalent

Internal Candidates need to have completed and certified under AiM program or equivalent programs.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P‑S‑P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P‑S‑P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well‑being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.