Supervisor Customer Financial Services

FedEx; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

FedEx is seeking a seasoned supervisor to lead a team in our Credit & Collections and Billing operations. You will supervise day-to-day activities, coach staff, and ensure timely delivery of team deliverables in a fast-paced, regional environment.

The role emphasizes people leadership, stakeholder management, and continuous improvement, with a focus on productivity, quality, and service standards across onshore and offshore teams. Four years of related experience required.

Qualifications

• Four years of relevant work experience.
• Secondary education or equivalent.
• Internal candidates must be AiM certified or equivalent programs.

Responsibilities

• Support basic people management activities and assist managers with employee-related administrative tasks.
• Monitor and drive workgroup performance to ensure operational objectives are achieved.
• Providing first-line leadership support and guidance to the team.
• Serve as the primary operational point of contact between onshore teams and offshore management.
• Coordinate daily team activities to maintain productivity, quality, and service standards.

Skills

People management

Stakeholder management

Operational leadership

Analytical skills

Education

Secondary education or equivalent

Job description

Ship to Collect (STC); GCI; Credit & Collections; Disputes; Cash Applications; Billing

Provides day-to-day supervision and coordination for a team of employees. Ensures the timely completion of team deliverables and supports first-level employee-related activities in accordance with local policies and guidelines. Responsibilities may include performance monitoring, coaching and development discussions, employee administration, and support for initial or informal disciplinary processes.

Key Responsibilities

• Support basic people management activities and assist managers with employee-related administrative tasks.
• Monitor and drive workgroup performance to ensure operational objectives are achieved.
• Providing first-line leadership support and guidance to the team.
• Serve as the primary operational point of contact between onshore teams and offshore management.
• Coordinate daily team activities to maintain productivity, quality, and service standards.
• Strong accountability and ownership mindset
• Proven operational experience in Customer Financial Services, AR, or shared services environments
• Excellent negotiation and influencing skills, with the ability to manage difficult conversations professionally
• Strong stakeholder management and cross‑functional collaboration capability
• Effective people leadership, coaching, and communication skills
• Growth mindset with a focus on continuous improvement and learning
• High level of adaptability and resilience in a fast‑changing, regional environment
• Strong analytical, problem‑solving, and decision‑making abilities

Experience: Four (4) years of relevant work experience

Education: Secondary education or equivalent

Internal Candidates need to have completed and certified under AiM program or equivalent programs.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Ship to Collect (STC); GCI; Credit & Collections; Disputes; Cash Applications; Billing

Provides day-to-day supervision and coordination for a team of employees. Ensures the timely completion of team deliverables and supports first-level employee-related activities in accordance with local policies and guidelines. Responsibilities may include performance monitoring, coaching and development discussions, employee administration, and support for initial or informal disciplinary processes.

Key Responsibilities

• Support basic people management activities and assist managers with employee-related administrative tasks.
• Monitor and drive workgroup performance to ensure operational objectives are achieved.
• Providing first-line leadership support and guidance to the team.
• Serve as the primary operational point of contact between onshore teams and offshore management.
• Coordinate daily team activities to maintain productivity, quality, and service standards.

Key Skills & Competencies

• Strong accountability and ownership mindset
• Proven operational experience in Customer Financial Services, AR, or shared services environments
• Excellent negotiation and influencing skills, with the ability to manage difficult conversations professionally
• Strong stakeholder management and cross‑functional collaboration capability
• Effective people leadership, coaching, and communication skills
• Growth mindset with a focus on continuous improvement and learning
• High level of adaptability and resilience in a fast‑changing, regional environment
• Strong analytical, problem‑solving, and decision‑making abilities

Experience: Four (4) years of relevant work experience

Education: Secondary education or equivalent

Internal Candidates need to have completed and certified under AiM program or equivalent programs.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Logistics, Freight & Delivery Services More than 10,000 employees

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better.

Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce to remain focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better.

Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce to remain focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.