Lead, Customer Financial Services Operations

FedEx Group; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

FedEx is seeking a supervisory professional to lead a regional team in credit and collections, ensuring timely completion of deliverables and effective people management. This role interfaces between onshore teams and offshore management, coordinating daily activities to uphold productivity, quality, and service standards.

Ideal candidates have four years of relevant experience, strong accountability, and excellent negotiation skills, with a proven track record in customer financial services or

Qualifications

• Four years of relevant work experience.
• Secondary education or equivalent.
• Internal candidates must have completed AiM program or equivalent.

Responsibilities

• Support basic people management activities and assist managers with employee-related administrative tasks.
• Monitor and drive workgroup performance to meet objectives.
• Provide first-line leadership support and guidance to the team.
• Act as the primary operational contact between onshore teams and offshore management.
• Coordinate daily team activities to maintain productivity, quality, and service standards.

Skills

Accountability & ownership

Operational experience

Negotiation & influencing

Stakeholder management

People leadership

Growth mindset

Adaptability & resilience

Analytical & decision-making

Education

Secondary education or equivalent

Job description

FedEx is seeking a supervisory professional to lead a regional team in credit and collections, ensuring timely completion of deliverables and effective people management. This role interfaces between onshore teams and offshore management, coordinating daily activities to uphold productivity, quality, and service standards.

Ideal candidates have four years of relevant experience, strong accountability, and excellent negotiation skills, with a proven track record in customer financial services or