Team Lead, Customer Financial Services & Operations

FedEx Express México

Singapore

On-site

SGD 77,000 - 115,000

Full time

5 days ago

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Job summary

FedEx Express is seeking a Supervisor Customer Financial Services to oversee a team responsible for accounts receivable and related activities, ensuring timely deliveries and accurate reporting. You will lead daily operations, coach staff, and coordinate with onshore and offshore teams to uphold service standards while driving continuous improvement in a regional setting.

Ideal candidates demonstrate strong leadership, adaptability, and a growth mindset with a focus on achieving financial and

Qualifications

Proof of strong accountability and ownership mindset.
Operational experience in Customer Financial Services or shared services.
Excellent negotiation and influencing skills.
Effective stakeholder management and cross‑functional collaboration.
Proven people leadership, coaching and communication abilities.
Growth mindset with focus on continuous learning.
High adaptability and resilience in a regional environment.
Strong analytical, problem‑solving and decision‑making abilities.

Responsibilities

Provide basic people management activities and assist managers with employee-related administrative tasks.
Monitor and drive workgroup performance to achieve operational objectives.
Provide first-line leadership support and guidance to the team.
Serve as the primary operational contact between onshore teams and offshore management.
Coordinate daily team activities to maintain productivity, quality, and service standards.