TCM Receptionist

SYT TRADITIONAL CHINESE MEDICAL PTE. LTD.; Singapore; On-site; SGD 22,000 - 31,000; Full time

Job summary

SYT TRADITIONAL CHINESE MEDICAL PTE. LTD. is seeking a clinic receptionist to handle front-desk duties, patient registration, appointments, and billing.

The role includes assisting physicians, maintaining clean clinic facilities, and ensuring compliance with MOH and TCM guidelines. The successful candidate will communicate effectively, speak Mandarin, and have basic computer skills. Prior healthcare or customer service experience is advantageous.

Qualifications

• Good interpersonal and communication skills.
• Mandarin-speaking ability to handle Mandarin-speaking patients and read Chinese medicine labels.
• Basic computer literacy (MS Office, clinic systems).
• Customer service mindset.
• Experience in healthcare or customer service is an advantage.

Responsibilities

• Perform receptionist duties (e.g. attend to phone calls/visitors).
• Upkeep clinic facilities/premises and ensure overall cleanliness.
• Attend to patients and perform front-desk duties such as registration, appointments, billing, and enquiries.
• Assist with TCM-related insurance/corporate scheme claims and data records.
• Assist physicians in preparing treatment rooms for consultation and dispensing herbal medicines as needed.
• Comply with MOH and TCM regulatory guidelines.
• Any other tasks directed by operations manager or physicians.

Skills

Interpersonal skills

Mandarin language ability

Basic computer literacy

Customer service mindset

Healthcare/customer service experience

Job description

Responsibilities:

• Perform receptionist duties (e.g. attend to phone calls/visitors).
• Upkeep clinic facilities/premise, including ensure overall cleanliness of clinic.
• Attend to patients and perform front-desk duties such as patient registration, appointments, billing/payment collection, attend to enquiries, etc.
• Perform administrative duties such as TCM-related insurance/corporate scheme claims, maintain filing system, maintain accurate patient/clinical data records, accounts settlement, maintain clinic supplies, stock taking, etc
• Assist physicians in preparing treatment rooms for consultation, acupuncture, tuina, or herbal medicine dispensing.
• Comply with clinic procedures in adherence to MOH and TCM regulatory guidelines.
• Any other tasks as directed by the operations manager and/or Physicians

Requirements

• Good interpersonal and communication skills
• Ability to speak Mandarin to handle mandarinspeaking patients and read medicine labels in chinese
• Basic computer literacy (Microsoft Office, clinic management systems)
• Customer service mindset
• Experience in healthcare or customer service setting will be an advantage