TCM Front Desk Receptionist (Herbal Dispensing & Decoction)

GONGFANGTANG PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive base salary + commission

Supportive clinic environment

MRT nearby

Training and skill development

Job summary

GONGFANGTANG PTE. LTD. seeks a bilingual TCM Front Desk Clinic Assistant to handle patient registration, appointment scheduling, and basic herbal dispensing in a busy clinic near MRT Chinatown/Holland Village in Singapore.

You will measure, dispense, and decoct traditional Chinese herbs, manage inventory, greet patients, process payments, and promote wellness packages with friendly service and care.

Qualifications

• Experience in TCM herbal dispensing and decoction is required.
• Fluent in English and Mandarin/Chinese (spoken and written) to communicate with patients and read prescriptions.
• Cheerful, patient, neat, responsible, and service-oriented.
• Able to work shifts and weekends (Monthly schedule includes 4 to 5 rest days).

Responsibilities

• Dispense and pack traditional Chinese herbal prescriptions according to physicians' orders.
• Operate herbal decoction machines to brew and bottle herbs safely and hygienically.
• Manage herbal inventory, conduct regular stock checks, and maintain storage cleanliness.
• Greet patients, manage registration, queue order, and appointment bookings via phone, WhatsApp, or email.
• Handle patient inquiries with patience and professional care.
• Process daily checkout transactions, payment collection, and basic data entry.
• Proactively introduce TCM wellness packages, health products, or treatment courses to patients.
• Assist in driving sales targets through good patient follow-up and service excellence.

Skills

Bilingual English/Mandarin

Customer service

Communication

Job description

TCM Front Desk Receptionist (Herbal Dispensing & Decoction)

We are looking for a warm, cheerful, and responsible Bilingual TCM Front Desk Clinic Assistant to join our team. In this role, you will be the main point of contact for our patients, assisting with registration and appointment scheduling, while also taking charge of TCM herbal medicine dispensing and decoction. If you are proactive, passionate about sales and patient service, and skilled in TCM pharmacy handling, we welcome you to apply.

Key responsibilities

• Accurately measure, dispense, and pack traditional Chinese herbal prescriptions according to physicians' orders.
• Operate herbal decoction machines/equipment to brew and bottle herbs safely and hygienically.
• Manage herbal inventory, conduct regular stock checks, and maintain storage cleanliness.
• Warmly greet patients, manage registration, queue order, and appointment bookings (phone, WhatsApp, email).
• Handle patient inquiries with patience and professional care.
• Process daily checkout transactions, payment collection, and basic data entry.
• Proactively introduce TCM wellness packages, health products, or treatment courses to patients.
• Assist in driving sales targets through good patient follow-up and service excellence.

About you

Proven experience or knowledge in TCM herbal dispensing and decoction is strictly required.

Fluent in English and Mandarin/Chinese (spoken and written) to communicate with patients and read prescriptions.

Cheerful, patient, neat, responsible, and service-oriented.

Enthusiastic about promoting TCM health and wellness products/services.

Able to work shifts and weekends (Monthly schedule includes 4 to 5 rest days).

What We Offer

Competitive Basic Salary + Sales Commission / Performance Bonus

Friendly and supportive TCM clinic environment

Convenient location near MRT (Chinatown / Holland Village)

On-the-job training and skill development