TCM Clinic Assistant

Kind TCM Clinic PTE. LTD.; Singapore; On-site; HKD 134,000 - 201,000; Full time

Benefits offered by this job

Full-time position

Work with experienced TCMPractitioners

Professional development opportunities

Collaborative team culture

Competitive remuneration

Wellbeing of patients and staff

Job summary

Kind TCM Clinic PTE. LTD.

is seeking a dedicated TCM Clinic Assistant to join our team in the Simei East Region. This is a full-time position that supports the smooth operation of our traditional Chinese medicine clinic and acts as the first point of contact for patients.

Qualifications

• Experience in healthcare or clinic setting is desirable.
• Strong organisational and time management skills are required.
• Excellent interpersonal and communication skills with a compassionate approach to patient care.
• Proficiency with clinic management software or ability to learn quickly.
• Attention to detail and accuracy in maintaining patient records.
• Professional demeanour and confidentiality compliance.

Responsibilities

• Greeting and welcoming patients in a warm and professional manner upon arrival at the clinic.
• Managing patient appointments, scheduling, and maintaining accurate patient records using clinic management systems.
• Handling patient inquiries and providing information about available TCM services and treatment options.
• Processing patient payments and managing clinic billing and administrative documentation.
• Assisting TCM practitioners by preparing treatment rooms and ensuring equipment and remedies are stocked.
• Supporting practitioners during consultations and treatments as required.
• Maintaining clinic cleanliness, hygiene and compliance with health and safety standards.
• Ordering and managing clinic inventory including herbal medicines, supplies and equipment including dispatching of TCM medicines.
• Providing basic administrative support including filing, data entry and correspondence.
• Contributing to a welcoming and professional clinic atmosphere that aligns with patient care.

Skills

Healthcare experience

Customer service

Organisational skills

Communication skills

Data entry

Confidentiality

Education

Healthcare administration certification

Job description

About the role

Kind TCM Clinic PTE. LTD. is seeking a dedicated TCM Clinic Assistant to join our team in the Simei East Region. This is a full-time position that plays a vital role in supporting the smooth operation of our traditional Chinese medicine clinic. As a TCM Clinic Assistant, you will be the first point of contact for our patients and will work closely with our TCM practitioners to deliver exceptional patient care and maintain an efficiently run clinic environment. Your contribution will directly impact patient satisfaction and the overall success of our clinic operations.

Key responsibilities

1. Written Chinese proficiency is mandatory.
2. Greeting and welcoming patients in a warm and professional manner upon arrival at the clinic
3. Managing patient appointments, scheduling, and maintaining accurate patient records using clinic management systems
4. Handling patient inquiries and providing information about available TCM services and treatment options
5. Processing patient payments and managing clinic billing and administrative documentation
6. Assisting TCM practitioners by preparing treatment rooms and ensuring all necessary equipment and herbal remedies are properly organised and stocked
7. Supporting practitioners during consultations and treatments as required
8. Maintaining clinic cleanliness, hygiene and compliance with health and safety standards
9. Ordering and managing clinic inventory including herbal medicines, supplies and equipment including dispatching of TCM medicines.
10. Providing basic administrative support including filing, data entry and correspondence
11. Contributing to a welcoming and professional clinic atmosphere that aligns with our commitment to patient care

What we're looking for

1. Previous experience working in a healthcare setting, clinic environment or similar customer-facing role is highly desirable
2. Strong organisational and time management skills with the ability to multitask and prioritise effectively
3. Excellent interpersonal and communication skills with a compassionate approach to patient care
4. Proficiency in using computers and clinic management software or the ability to quickly learn new systems
5. Attention to detail and accuracy in maintaining patient records and administrative documentation
6. A professional demeanour and ability to maintain patient confidentiality and comply with data protection regulations
7. Physical ability to stand for extended periods and perform light manual tasks as required
8. Flexibility in scheduling and willingness to adapt to clinic operational needs
9. An interest in traditional Chinese medicine and natural therapies is beneficial
10. Certification or training in relevant areas such as healthcare administration or customer service is advantageous

What we offer

1. A full-time position in a supportive and patient-focused healthcare environment
2. Opportunity to work alongside experienced TCM practitioners and expand your knowledge of traditional Chinese medicine
3. Professional development opportunities and potential for career progression within the clinic
4. A collaborative team culture where your contributions are valued and recognised
5. Competitive remuneration package commensurate with experience and qualifications
6. A workplace that prioritises the wellbeing of both patients and staff members

About us

Kind TCM Clinic PTE. LTD. is a committed healthcare provider specialising in traditional Chinese medicine and natural therapies. We are dedicated to delivering high-quality, patient-centred care that combines time-honoured TCM practices with a modern, compassionate approach. Our clinic is built on values of integrity, professionalism and genuine care for our patients' wellbeing. We believe in the power of natural medicine to promote healing and wellness, and we strive to create a welcoming environment where patients feel supported on their health journey. Our team is passionate about providing exceptional service and contributing to the health and vitality of our community.