Systems Engineering Manager

kla-tencor (singapore) pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

kla-tencor (singapore) pte. ltd. seeks an experienced Sustaining Engineering Manager to lead a multi-discipline team in supporting fielded semiconductor equipment.

You will drive root cause analyses, implement corrective actions, and own the sustaining roadmap focusing on reliability, cost reduction, and quality improvements. You will coordinate with R&D, Manufacturing, Service, Supply Chain, and Marketing to align objectives, allocate resources, and ensure rapid escalation resolution while

Qualifications

• Must have strong systems-level understanding of semiconductor equipment subsystems (optical, mechanical, electrical).
• Experience in troubleshooting, root cause analysis, and field escalation resolution.
• Proven track record leading cross-functional teams and global support organizations.
• Excellent communication, with ability to interface with customers and senior leadership.
• Ability to make decisions effectively in ambiguous, high-pressure situations.

Responsibilities

• Lead and manage a sustaining engineering team across product, systems, mechanical, and electrical domains.
• Drive resolution of customer escalations, root cause analysis, and corrective actions across installed base.
• Own sustaining roadmap including reliability improvements, cost reductions, and quality initiatives.
• Coordinate cross-functionally with R&D, Manufacturing, Service, Supply Chain, and Marketing.
• Establish objectives and execute plans to meet business and customer commitments.
• Allocate resources and priorities between escalations, sustaining improvements, and new product support.
• Ensure documentation, knowledge transfer, and standardization of solutions.

Skills

Semiconductor equipment knowledge

Root cause analysis

Cross-functional leadership

Communication

Decision making under pressure

Education

BS in Mechanical Engineering

BS in Electrical Engineering

BS in Physics

BS in Materials Science

Related field

Job description

Primary Responsibilities:

• Lead and manage a team of sustaining engineers (product, systems, mechanical, electrical) supporting fielded semiconductor equipment
• Drive resolution of customer escalations, root cause analysis, and corrective actions across the installed base
• Own sustaining roadmap including reliability improvements, cost reductions, and quality initiatives
• Coordinate cross-functionally with R&D, Manufacturing, Service, Supply Chain, and Marketing
• Establish operational objectives and execute plans to meet business and customer commitments
• Allocate resources and prioritize activities between escalations, sustaining improvements, and new product support
• Ensure effective documentation, knowledge transfer, and standardization of solutions
• Develop team capability through coaching, performance management, and technical mentorship
• Support product releases and transitions into sustaining, including training Service and Manufacturing teams
• Interface with customers as required, including travel to support critical issue resolution

Preferred Qualifications:

• Strong systems-level understanding of semiconductor equipment (optical, mechanical, electrical subsystems)
• Proven experience in troubleshooting, root cause analysis, and field escalation resolution
• Experience managing cross-functional teams and global support organizations
• Strong communication skills with ability to interface with customers and senior leadership
• Ability to drive decisions in ambiguous, high-pressure situations

Travel Requirements:

• Occasional travel required (typically up to ~25-50%) depending on escalation and customer needs

Minimum Qualifications:

• BS in Mechanical Engineering, Electrical Engineering, Physics, Materials Science, or related field
• 8+years of relevant experience in semiconductor equipment or complex systems
• 2+years of experience leading or managing technical teams