Field Services Engineer

ADP RPO SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

ADP RPO SINGAPORE PTE. LTD. is hiring a Field Service Engineer to provide technical support and equipment maintenance for a leading semiconductor company. The role involves on-site service to ensure customer satisfaction and adherence to engineering specifications.

Candidates should possess an engineering degree, 5-7 years of relevant experience, and strong problem-solving and communication skills. This position demands active engagement with both customers and engineering teams to maintain the highest service standards.

Qualifications

• Requires 5-7 years’ experience in maintenance and troubleshooting of semiconductor process equipment.
• Experience with plasma etching and plasma deposition systems preferred.
• Team player with excellent people/relationship skills.

Responsibilities

• Provide timely, professional, and courteous field service and technical product support.
• Perform equipment installation based on manufacturing specification.
• Document tool issues and develop troubleshooting cases.

Skills

Mechanical skills

Problem-solving abilities

Writing and communication skills

Relationship skills

Education

Degree in Engineering (Mechanical, Electrical)

5-7 years’ experience in maintenance and troubleshooting

Job description

We’re hiring a FieldService Engineer for a leading semiconductor company!

DESCRIPTION:

Field Service Engineer (FSE) duties include providing daily ongoing support of customer equipment, inspecting and installing assemblies and components, inspecting equipment and conducting research on site in order to solve problems quickly and report on project status. FSE’s will ensure that everything works smoothly and engineering designs are being followed. This position is responsible for ensuring the highest level of customer satisfaction by anticipating and meeting the customer’s operational needs and commitments.

ESSENTIAL DUTIES:

Provide timely, professional, and courteous field service and technical product support to key customers.

Provide support with component research and troubleshooting, repair, installation, preventative maintenance, and coordinating the ordering and installation of spare parts.

Perform equipment installation based on manufacturing specification.

Provide technical support for manufacturing and engineering by discussing details of component/sub-system specifications with customers during onsite visits or by telephone/video conferences.

Assist in writing, reviewing, and updating installation, operation, and maintenance manuals for systems in the customer install base.

Onsite at FM facilities or customer locations (100%).

Follow standard procedures to elevate unresolved issues at the customer site.

Prepare accurate and timely reports and ensure proper recording and closure of all issues.

Document tool issues and develop the best-known-method (BKM) for troubleshooting cases. Share experiences to the team and contribute to the BKM system.

Support R&D projects to improve system performance. Review, forward, and discuss technical experience with R&D.

Obtain knowledge of the organization’s products and services.

Provide Engineering/Quality approved customer training.

Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices.

Perform additional related duties as assigned.

EDUCATION AND/OR EXPERIENCE REQUIRED :

Requires 5-7 years’ experience in maintenance and troubleshooting of semiconductor process equipment. Experience with plasma etching and plasma deposition systems preferred.

Require degree in Engineering (Mechanical, Electrical). Associate level or higher or equivalent work experience.

Team player with excellent people/relationship skills, mechanical skills and problem-solving abilities.

Strong writing and communication skills.