Senior Customer Engineering Engineer

VisionPower Semiconductor Manufacturing Company (VSMC); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

VisionPower Semiconductor Manufacturing Company (VSMC) in Singapore is seeking a candidate for a pivotal role acting as a technical customer interface. You will manage prototype activities and coordinate with cross-functional teams to support new product introductions and delivery commitments.

The ideal candidate should have a Bachelor’s or Master’s degree in a relevant technical field and more than 3 years of experience in semiconductor manufacturing. Excellent analytical, troubleshooting, and communication skills are required.

Qualifications

• Minimum of 3 years experience in a semiconductor manufacturing environment.
• Knowledge of process integration, device engineering, or product engineering preferred.
• Ability to work effectively in a high-pressure, fast-paced environment.

Responsibilities

• Serve as the main point of contact for technical inquiries.
• Oversee product activities including tape-out and qualification.
• Act as the owner of VSMC Online, providing technical information to customers.
• Interface with teams to support New Product Introductions and MPW runs.
• Conduct regular Business & Operation Review Meetings and monitor customer metrics.
• Manage non-conformance events and communicate ECNs with customers.
• Align customer products with VSMC's technology roadmaps.

Skills

Analytical capabilities

Troubleshooting

Proficiency in data analysis tools

Communication skills

Customer service mindset

Education

Bachelor’s or Master’s in Electrical Engineering, Materials Science, Physics or related field

Job description

Job Description

• Technical Customer Interface: Serve as the main point of contact for technical inquiries, managing prototype activities, coordinating customer engineering requests and customer specific requirements.
• Lifecycle Management: Oversee overall product activities, including tape-out, Work-In-Progress (WIP) tracking, qualification, and EOL.
• System Ownership: Act as the Tapeout System (VSMC Online) owner, providing customer(s) access to VSMC Information (Tech. Roadmap, ESH…), Technical Docs, Tapeout & Mask Service and Production Information.
• Production Coordination: Interface with cross-functional teams to support New Product Introductions (NPI), multi-project wafer (MPW) runs, and planning schedules to meet committed delivery dates.
• Performance Monitoring: Conduct regular Business & Operation Review Meetings (BRM/ORM/QBR) and monitor customer scorecards and satisfaction metrics.
• Quality & Engineering Change: Manage non-conformance events, concessions, and Engineering Change Notices (ECN) in communication with customers.
• Technical Alignment: Align customer products with VSMC's technology roadmaps and process capabilities.

Requirements

• Education: A Bachelor’s or Master’s degree in Electrical Engineering, Materials Science, Physics, or a related technical field.
• Experience: > 3 years of experience in a semiconductor manufacturing environment, preferably with knowledge of process integration, device engineering, or product engineering.
• Skills:
• Strong analytical and troubleshooting capabilities.
• Proficiency in data analysis tools and excellent communication skills.
• Ability to work effectively in a high-pressure, fast-paced environment with a strong customer-service mindset.