Systems Engineer

JT ENGINEERING PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JT ENGINEERING PRIVATE LIMITED in Singapore seeks an IT Infrastructure Support specialist to provide day-to-day operations for servers, networks, cloud services, and end-user devices, using helpdesk, remote, and onsite support.

You will be the technical point of contact for customer accounts, perform installation, maintenance, monitoring, change, incident, and problem management, and contribute to security, documentation, and project-based upgrades for high-availability environments.

Qualifications

• Experience delivering IT infrastructure support across servers, networks, cloud services, and end-user devices.
• Ability to resolve incidents and requests promptly as primary technical contact.
• Familiarity with change, incident, and problem management processes.
• Knowledge of cybersecurity best practices and patch management.

Responsibilities

• Provide day-to-day IT infrastructure and support for servers, networks, cloud services, and end-user devices via helpdesk, remote, and onsite support.
• Serve as the primary technical point of contact for assigned customer accounts and ensure timely incident resolution.
• Install, configure, monitor, and maintain Windows servers, virtualization platforms, storage, and network infrastructure.
• Configure and troubleshoot routers, switches, firewalls, VPNs, and wireless solutions.
• Plan and support infrastructure projects including upgrades, migrations, and cloud adoption.
• Monitor system health, backups, and security alerts to ensure high availability.
• Perform root-cause analysis and implement preventive measures.
• Support cybersecurity initiatives, patch management, vulnerability remediation, and access control.
• Prepare technical documentation, diagrams, and operational procedures.
• Participate in change, incident, and problem management processes.

Skills

IT infrastructure management

Incident response

Network troubleshooting

Documentation

Cybersecurity practices

Tools

Windows Server

Hyper-V/VMware

Storage systems

Routers

Switches

Firewalls

VPN

Cloud services

Job description

• Provide day-to-day IT infrastructure and operational support for servers, networks, systems, cloud services, and end-user devices through helpdesk, remote, and onsite support.

• Serve as the primary technical point of contact for assigned customer accounts and ensure timely resolution of incidents and service requests.

• Perform installation, configuration, administration, monitoring, and maintenance of Windows servers, virtualization platforms, storage systems, and network infrastructure..

• Configure, maintain, and troubleshoot network devices such as routers, switches, firewalls, VPNs, and wireless solutions.

• Plan, implement, and support infrastructure projects, including system upgrades, migrations, cloud adoption, and technology refresh initiatives.

• Monitor system health, performance, backup jobs, and security alerts to ensure high availability and reliability of customer environments.

• Perform root-cause analysis and implement preventive measures to minimize recurring incidents.

• Support cybersecurity initiatives, including endpoint protection, patch management, vulnerability remediation, access control, and security best practices.

• Prepare technical documentation, reports, checklists, system diagrams, and operational procedures.

• Participate in change management, incident management, and problem management processes.