Infrastructure Support Engineer, Linux (Contract)

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

PVH is seeking a Service Operations Specialist in Singapore to deliver support to internal and external customers, ensure systems performance, and act as a single point of contact to coordinate with resolver teams and the Service Desk to meet SLAs.

You will drive incident and problem management, oversee spare parts, perform preventive maintenance, manage changes, and work with vendors to ensure consistent service delivery across the operations centers.

Qualifications

• Provide incident and problem management support across hardware and software platforms.
• Administer monitoring tools to ensure system performance and availability.
• Serve as SPOC for customers, coordinating with resolver teams and the Service Desk.
• Assist in Change, Configuration, and Implementation tasks for supported systems.
• Coordinate with local vendors to ensure consistent service delivery.

Responsibilities

• Deliver service operations support to internal and external customers per SLAs.
• Maintain optimal performance of all systems and products managed by the Service Operations team.
• Be the SPOC for customers, coordinating with internal resolver teams and the Service Desk to ensure timely resolutions.
• Provide incident and problem management, coordinating with technical teams for root cause fixes.
• Escalate unresolved issues to higher levels while following escalation policies.
• Oversee replacement of faulty equipment and spare parts replenishment per sparing policy.
• Conduct preventive and proactive maintenance and monitor systems to meet expectations.
• Perform Change Management, Configuration, Design, and Implementation tasks.
• Manage local vendors and report on vendor performance to management.

Skills

SPOC leadership

Incident Management

Problem Management

Change Management

Vendor Management

Automation scripting (Python, PERL, B−

Java debugging

Education

Diploma/Bachelor Degree in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification

Tools

UNIX/Linux Certification

VMware Certification

ITIL Foundation v3 Certification

ESXi/vCenter/SRM

NagiosXI/NagiosLog

eG Monitoring Suite

Palo Alto / Checkpoint firewalls

F5 BIG-IP

IBM MQ/Waterfall MQ

Storage backup ( EMC/Data Domain )

Job description

• Deliver Service Operations support to both internal and external customers in alignment with contractual terms and established Service Level Agreements (SLAs).
• Maintain and ensure the optimal performance of all systems and products managed by the Service Operations team.
• Serve as the single point of contact (SPOC) for customers when required, coordinating with internal resolver teams, the Service Desk, and customers to ensure timely intervention and high-quality service resolution within defined SLAs.
• Provide top-tier incident and problem management support, coordinating resolutions with the appropriate technical teams.
• Minimize service restoration times by escalating issues to specialized resolver groups both within and outside the organization, in accordance with SLA and monitoring policies.
• Oversee the replacement of faulty equipment, ensuring the availability and timely replenishment of spare parts as per the defined sparing policy.
• Uphold the highest operational standards across the team by offering guidance, support, and hands‑on management for incident and problem resolution.
• Proactively identify service and infrastructure issues, conduct diagnostics, and maintain ownership of service requests to ensure effective problem resolution.
• Assist senior team members in daily task coordination, reporting, and overall operational management.
• Follow installation standards and industry best practices to ensure high-quality service delivery and system operations.
• Utilize appropriate tools and equipment to perform installations, interventions, and repairs in line with operational guidelines.
• Escalate unresolved problems to higher support levels as needed.
• Conduct scheduled preventive and proactive maintenance, as well as monitoring of systems and services, to meet customer expectations.
• Execute Change Management, Configuration, Design, and Implementation tasks for supported systems and products.
• Manage local vendors to ensure consistent service delivery to the Service Operations centers, and report on vendor performance to management.
• Analyze, define, document, and test system and application enhancements.
• Provide on-site support to end‑users during service cutovers.
• Continually identify, document, and share lessons learned, known errors, and operational insights to enhance service quality.
• Be available for escalations and support during off‑hours and on‑call standby as required.

Qualification:

• Diploma/Bachelor Degree in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification.
• Unix / Linux Certification, VMWare Certification, ITIL Foundation v3 Certification
• At least 3 years IT experience in following technologies: Operating System: RHEL 7/8, RHEL HA ,Windows Data center 2016/2019 with clustering
• Hardware: HP DL360 Gen 9, DELL R430XD, DELL R730XD / equivalent
• Virtualization: ESXi, VMWare vsphere 7/8, VMware vCentre, VMware SRM Standard
• MQ: MQ v8/9, MQ IPT, MQ Clustering, IBM License Manager
• Web: Apache Web Server, Apache Tomcat Application Server
• Monitoring tools: NagiosXI, NagiosLog, eG Monitoring suite
• Firewall: Palo Alto 850 & PA-5220 (equivalent), Checkpoint Firewall (equivalent)
• Load Balancer: F5 BIG-IP LTM i2600
• Vulnerability Manager( IBM Qradar All-in-one console, Event collector), Waterfall MQ Agent (Waterfall for IBM Websphere MQ)
• CA Server Luna HSM, Aruba Clearpass,SafeNet Network HSM, SecurityToken, Nessus Manager, Nessus Security Centre, Mcafee Advanced Security Suite, Mcafee ePolicy Orchestrator
• Storage: DELL EMC Unity 400, 300
• Backup: EMC Data Domain with DD Boost & DD Replicator, DELL EMC Networker, Veritas System Recovery
• Other Technologies: RedHat Satellite/ Spacewalk, DHCP, TFTP, Mail, Squid (WEB Proxy),NFS, Active Directory,DNS,NTP,Yum repo, IPA, SysLog servers.

Experience / Skills:

• Provided application support including routine health checks, service restarts, error log analysis, fault reporting, and issue replication in staging environments.
• Administered monitoring tools to ensure system performance and availability.
• Handled Incident, Problem, and Change Management processes across hardware and software platforms.
• Managed application release processes and performed preventive maintenance activities.
• Conducted root cause analysis to identify and resolve recurring issues.
• Utilized Java debugging skills and scripting languages such as PERL, BASH, and PYTHON for automation and troubleshooting.
• Supported and maintained network and security infrastructure in compliance with IT security policies.
• Upgraded network and security devices with stable firmware versions to ensure optimal performance and security.
• Administered and supported Storage and Backup environments following organizational standards.
• Performed regular health checks, error log investigations, production issue resolutions, fault reporting, and issue replication in non-production environments for storage and backup systems.
• Monitored and reported on