Resident Storage Engineer

Millennium Technology Services; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Millennium Technology Services is seeking an experienced Storage Engineer to be the primary technical point of contact for storage-related issues onsite at a client location in Singapore. You will manage, monitor, and optimize enterprise storage systems, including Pure Storage, to meet SLA requirements.

The role demands hands-on troubleshooting, health checks, firmware upgrades, and collaboration with vendor teams.

Qualifications

• Strong hands-on experience in enterprise storage administration.
• Experience supporting Pure Storage solutions is highly preferred.
• Good understanding of RAID concepts, storage replication & snapshot technologies, and backup solutions.
• Familiar with monitoring tools and ITSM systems.

Responsibilities

• Act as the primary technical point of contact for storage-related issues onsite.
• Manage, monitor, and maintain enterprise storage systems (Pure Storage and related infrastructure).
• Perform health checks, firmware upgrades, patching, and system optimization.
• Troubleshoot incidents, performance bottlenecks, and system alerts.
• Ensure storage availability, performance, and reliability meet SLA requirements.

Skills

Enterprise storage

Pure Storage

RAID concepts

Storage replication

Snapshot technologies

Backup solutions

Monitoring tools

ITSM systems

Job description

• Act as the primary technical point of contact for storage-related issues onsite.
• Manage, monitor, and maintain enterprise storage systems (Pure Storage and related infrastructure).
• Perform health checks, firmware upgrades, patching, and system optimization.
• Troubleshoot incidents, performance bottlenecks, and system alerts.
• Ensure storage availability, performance, and reliability meet SLA requirements.

Incident & Problem Management

• Handle L1/L2/L3 troubleshooting and coordinate with vendor TAC when required.
• Perform root cause analysis (RCA) and provide preventive recommendations.
• Maintain incident reports and technical documentation.

Infrastructure & Integration

• Support integration with:
• o Backup & Disaster Recovery solutions
• o Servers and network infrastructure
• Participate in change management activities.
• Assist in capacity planning and performance tuning.

Stakeholder & Service Management

• Work closely with customer IT team and internal service delivery team.
• Provide technical advisory and best practice recommendations.Job Description
• Prepare monthly service reports and attend review meetings.
• Ensure compliance with security and operational policies.

Requirements

Technical Skills

• Strong hands-on experience in enterprise storage administration.
• Experience supporting Pure Storage solutions is highly preferred.
• Good understanding of:
• o RAID concepts
• o Storage replication & snapshot technologies
• o Backup solutions
• Familiar with monitoring tools and ITSM systems.

Experience

• 7-10 years of experience in storage/system engineering.
• Experience in SI / Managed Services / Enterprise data center environment.
• Experience working in SLA-driven support environment.
• Vendor certifications are an added advantage.
• Strong troubleshooting and analytical skills.
• Good communication and documentation skills.
• Responsible, independent, and customer-facing personality.
• Ability to work onsite full-time at customer location.
• Willing to support after-hours or standby when required.

Preferred Profile

• Experience handling banking, telco, or large enterprise environments.
• Exposure to high-availability and mission-critical infrastructure.
• ITIL knowledge or certification is a plus.