Storage Engineer

Millennium Technology Services; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading technology services provider in Singapore is seeking an experienced technical support expert. The candidate will be responsible for managing customer issues and providing technical solutions in a complex multi-platform environment. The ideal candidate has a Diploma/Degree in Computer Science and at least 10 years of customer-facing experience. Familiarity with storage systems and advanced troubleshooting skills are essential for this role, along with excellent communication abilities.

Qualifications

• Minimum 10 years of experience in customer-facing, technical support work.
• Proven ability to resolve customer problems utilizing appropriate resources.
• Advanced knowledge of storage systems and platforms implementation.

Responsibilities

• Be the subject matter expert in storage area and propose product use.
• Manage customer issues in a timely manner.
• Lead team projects for process enhancement.

Skills

Technical problem resolution

Customer communication

Technical troubleshooting

Documentation skills

Team collaboration

Education

Diploma/Degree in Computer Science or equivalent

Tools

Solaris

LINUX

Windows

VMware

Job description

Responsibilities

• Be the subject matter expert in storage area, proactively understand the customer environment and propose best use of the product
• Answer and resolve support cases across all severity levels
• Own all customer facing communications, ensuring the message is concise and professional
• Manage customer issues in a timely manner and escape to appropriate team as necessary
• Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing
• Develop HDL and LLD for storage architecture
• Leads large multi participant customer calls, including hot escalations
• Participate / Lead one or two team projects to contribute to the process enhancement
• Develops junior support engineers through training, and coaching
• Manage the complex and critical cases with escalation team
• Contribute new ideas and theories to assist colleagues in brainstorming sessions for support issues, developing and attending training for self‑improvement to assist and share knowledge with team
• Perform new installations, system upgrades and migrations.

Requirements

• Diploma/Degree in Computer Science or equivalent
• Minimum 10 years of experience in customer-facing, technical support work
• Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
• Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment
• Ability to triage issues, and escape them to appropriate escalation groups as necessary
• Knowledge, and ability to troubleshoot Networking, Replication, Performance and Space issues
• Demonstration of subject matter expertise in one or more of tech knowledge
• Advanced knowledge and experience in storage systems and platforms implementation and support
• Advanced knowledge of operating systems (Solaris, LINUX, Windows, VMware), LANs & WANs, and storage area networks
• Storage design knowledge is a plus