SYSTEMS AND PROCESS ANALYST

Upper Spring Consulting Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Upper Spring Consulting Pte Ltd is assisting a Healthcare group in Singapore to hire a System and Process Analyst for the Laboratory team. You will analyze laboratory workflows, NEHR onboarding, and compliance with HIA standards, working with vendors and stakeholders to translate requirements into system enhancements and validated test plans.

You will coordinate UAT, support governance, monitor onboarding progress, and contribute to continuous improvement of NEHR onboarding and regulatory

Qualifications

• Degree in Information Systems or related field.
• 2–5 years of healthcare IT, business analysis, clinical systems, LIS, or operations.
• Experience in requirements gathering, process analysis, system implementation, UAT, and defect management.

Responsibilities

• Analyse laboratory workflows and reporting to identify NEHR onboarding needs.
• Gather, document, and manage business, functional, and system requirements with stakeholders.
• Map processes, perform gap analysis against NEHR and regulations for improvements.
• Review lab test mappings and coding alignment with NEHR specifications.
• Coordinate with vendors and application teams to translate requirements into enhancements.
• Assess impact on lab operations, workflows, interfaces and downstream systems.
• Develop and execute test strategies, scenarios, and validation plans for onboarding.
• Coordinate UAT, analyze outcomes, manage defects and resolution.
• Validate NEHR submissions for accuracy and regulatory compliance.
• Prepare governance docs, onboarding artefacts, and regulatory submissions.
• Monitor onboarding progress, identify risks and mitigation plans.
• Support CS/DS readiness activities and cybersecurity requirements.
• Facilitate stakeholder workshops and requirement review sessions.
• Prepare status reports, implementation updates, and governance dashboards.
• Support post-implementation reviews and continuous improvement.

Skills

Requirements gathering

Process analysis

UAT

Defect management

Stakeholder management

Healthcare IT

Education

Bachelor's degree in Information Systems or related field

Diploma in healthcare IT

Tools

LIS

EMR/HIS systems

NEHR knowledge

Job description

We are assisting our client from a Healthcare group to look for a System and Process Analyst to be part of their Laboratory team.

Responsibilites

• Analyse laboratory workflows, reporting processes, and system capabilities to identify requirements for NEHR onboarding and HIA compliance.
• Gather, document, and manage business, functional, and system requirements in collaboration with external and internal stakeholders.
• Perform process mapping and gap analysis to assess current-state workflows against NEHR and regulatory requirements and recommend process improvements where applicable.
• Review and validate laboratory test mappings, result structures, terminology, and coding standards to ensure alignment with NEHR specifications and clinical requirements.
• Work closely with vendors and application teams to translate business requirements into system enhancements and implementation solutions.
• Assess the impact of proposed changes on laboratory operations, workflows, interfaces, and downstream systems.
• Develop and execute test strategies, test scenarios, and validation plans to ensure successful onboarding and data accuracy.
• Coordinate User Acceptance Testing (UAT), analyse test outcomes, manage defects, and facilitate issue resolution with relevant stakeholders.
• Validate that laboratory results submitted to NEHR are accurate, complete, clinically appropriate, and compliant with submission requirements.
• Support governance and approval processes by preparing business documentation, validation evidence, onboarding artefacts, and regulatory submissions.
• Monitor onboarding progress, identify risks, dependencies, and issues, and recommend mitigation plans to ensure delivery milestones are achieved.
• Support HIA readiness activities, including compliance tracking, audit preparation, governance documentation, and implementation of Cybersecurity and Data Security (CS/DS) requirements.
• Facilitate stakeholder discussions, workshops, and requirement review sessions with external stakeholders and internal teams.
• Prepare project status reports, implementation updates, compliance dashboards, and management presentations.
• Support post-implementation reviews and continuous improvement initiatives to enhance NEHR onboarding processes and regulatory compliance capabilities.

Requirements

• Degree in Information Systems or related fields.
• Diploma holders with relevant healthcare IT experience may also apply.
• 2–5 years of experience in healthcare IT, business analysis, clinical systems, LIS, or healthcare operations.
• Experience in requirements gathering, process analysis, system implementation, UAT, and defect management.
• Experience working withend‑users, vendors, and project stakeholders.
• Exposure to LIS, EMR, HIS, or NEHR projects is an advantage.