System Management Specialist (Permanent)

GMP Technologies; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

GMP Technologies seeks a System Management Specialist to manage and maintain internal systems and servers supporting banking operations in Singapore. The role includes coordinating with vendors, ensuring security standards, and implementing changes per established procedures.

You will compile logs, report performance metrics, and provide daily user support while continuous improvements are pursued and runbooks are kept current.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Proven experience building and managing Windows server environments (Required).
• Minimum of three years in IT operations and maintenance with knowledge of ITIL frameworks (Required).
• Hands-on experience with backup solutions, monitoring systems, antivirus software, and job scheduling tools.
• Working knowledge of Microsoft 365 apps (Forms, SharePoint, OneDrive, Teams, Office).
• Familiarity with network configurations, including ACLs and firewalls.
• Advanced technical proficiency consistent with Tier 3 IT support responsibilities.

Responsibilities

• Compile and submit monthly access log reports.
• Gather and report system performance metrics monthly.
• Ensure configurations comply with bank security standards and audits.
• Review functional requirements and implement changes per procedures.
• Collaborate with team lead to ensure configurations meet specs.
• Address daily user support queries for servers, networks, PCs, and accounts.
• Apply workarounds, perform root cause analysis, and propose long-term improvements.
• Create and maintain up-to-date technical documentation (runbooks, inventory, IDs, parameter sheets).
• Identify inefficiencies and drive improvements with clear teamwork communication.

Skills

Windows Server

ITIL

Backup Solutions

Monitoring Systems

Antivirus Software

Job Scheduling

Microsoft 365

ACLs & Firewalls

Tier 3 Support

Education

Bachelor's degree or higher in a relevant field

Tools

PowerShell

Shell Script

VBS/VBA

Python

Power Apps

AWS

Azure

GCP

SQL Server

Oracle

Job description

System Management Specialist (Permanent)

About the job System Management Specialist (Permanent)

Role:

• Manage and maintain internal systems and developed servers supporting banking operations.
• Coordinate with external vendors and manage contracts related to software license renewals and hardware maintenance.

Responsibilities

Operational Documentation:

• Compile and submit monthly access log reports.
• Gather and report system performance metrics on a monthly basis.

Operational Tasks:

• Ensure system configurations comply with the banks security standards, especially during audits.
• Review functional requirements and implement system changes in accordance with established procedures.
• Collaborate with the team leader to validate that system configurations align with design specifications and meet both functional and technical requirements.
• Address daily user support queries related to servers, networks, PCs, and user accounts.
• Respond to system issues by applying workarounds, conducting root cause analysis, and proposing long-term improvements.
• Create and maintain up-to-date technical documentation, including system runbooks, IT inventory lists, ID management records, and system parameter sheets.
• Continuously identify and address system inefficiencies to drive improvements, maintaining clear communication with team members.

Requirements

• Bachelors degree or higher in a relevant field.
• Proven experience in building and managing Windows server environments. (Required)
• Minimum of three years in IT operations and maintenance with knowledge of ITIL frameworks. (Required)
• Hands-on experience with infrastructure tools such as backup solutions, monitoring systems, antivirus software, and job scheduling tools.
• Working knowledge of Microsoft 365 applications, including Forms, SharePoint, OneDrive, Teams, and Office.
• Familiarity with network configurations, including Access Control Lists (ACLs) and firewalls.
• Possess advanced technical proficiency consistent with Tier 3 IT support responsibilities.

Highly Advantageous Skills/Knowledge

• Experience deploying and managing Linux or Unix-based server systems.
• Exposure to cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP).
• Working knowledge of databases like Oracle or SQL Server.
• Proficiency in scripting and automation using PowerShell, Shell Script, VBS/VBA, or Python.
• Experience in developing applications using Microsoft Power Apps.
• Ability to escal issues promptly to the appropriate personnel.
• Willingness to collaborate with leadership to identify operational issues and implement proactive improvements.
• Skilled in implementing temporary workarounds for system issues and conducting thorough root cause analysis to enable permanent resolutions

We regret that only shortlisted candidates will be notified.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.