Application Support Analyst

Crédit Agricole CIB; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Crédit Agricole CIB is seeking an experienced Support Analyst in Singapore to join the ISAP/CMI/DRR team, focusing on data and regulatory reporting. The role requires a strong IT production support background, proactive problem-solving, and excellent communication with Singapore and Paris hubs.

The candidate should be comfortable working across Linux/Windows, databases, scripting in Python and Shell, and a broad set of tools including Kubernetes, Docker, AWS, and observability stacks.

Qualifications

• Bachelor's degree in computer science or related field; industry certification advantageous.
• Minimum of 4+ years of experience in supporting or developing applications.
• Strong ability to troubleshoot, with good communication to internal users.

Responsibilities

• Provide L1 and L2 application support to Capital Market Regulatory operation, Risk Managers, Back Office, Middle Office, and Compliance teams.
• Communicate with end-users via phone, chat, email, and support tickets.
• Analyze and manage incidents, problems, and requests from users.
• Collaborate with cross-functional teams to troubleshoot and resolve issues.
• Escalate issues to L3 application or infrastructure teams as needed.
• Supervise and monitor daily, weekly, and monthly processing chains/jobs.
• Handle user requests with project, infrastructure and production teams.
• Process and issue daily, weekly, and monthly reporting on data and tickets.
• Able to work in shifting schedules (ASIA and EMEA), weekend and on-call.

Skills

Linux

Windows

SQL

NoSQL

Python

Shell

PowerShell

Java

Kubernetes

Docker

Grafana

Elasticsearch

AWS

Kafka

MQ

Control-M

Production Environment

Education

Bachelor's degree in Computer Science

Industry certification

Tools

Kubernetes

Docker

Wildly platforms

Job description

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

• Envisioning and preparing the Bank’s futures information systems
• Partnering and supporting core banking flagships and transverse areas in their large-scale development projects
• Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market. We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Department

The position is within the Capital Markets IT (CMI) department which manages information systems for capital markets activities which includes Front Office (FO) booking platforms, Risk Management (RM) control and regulatory reporting systems, financial product and contract valuation systems, and much more. “Run the bank” is the first mission of IT department. It involves many front-line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems. They are continuously working with business users, infrastructure engineer and system managers.

CMI teams are mainly located in Paris, London, New-York, Hong-Kong, India, Singapore and Montreal. The position is based out of Singapore, and the successful candidate will be able to work in an international context with distributed engineering teams and directly with business stakeholders. We value teamwork, collaboration across the board and partnership with our business - we measure our successes through the successes of our clients.

Position

In a challenging and multicultural environment, we seek for a Support Analyst to join our ISAP/CMI/DRR – Data and Regulatory Reporting.

The ideal candidate should possess a strong background in IT support L1/L2, excellent problem-solving skills, and a proactive attitude. The candidate should exhibit good verbal and written communication skills for efficient and smooth interaction with internal clients and other team members in both Singapore and Paris hubs. In addition, the candidate should also be willing to learn the tools and technologies used within the company.

The position requires autonomy and reliability in performing duties while maintaining good communication and relationship with the rest of the Global IT ecosystem as well as the ability to work on multiple topics concurrently.

Main Responsibilities

• Provide L1 and L2 application support to business users, including Capital Market Regulatory operation, Risk Managers, Back Office, Middle Office, and Compliance teams.
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Readdressing the issue towards L3 application or infrastructure teams.
• Supervise and monitor daily, weekly and monthly processing chainst / jobs.
• Handle user request by working closely with project, infrastructure and production teams
• Process and issue daily, weekly and monthly reporting on data and tickets.
• Able to work in shifting schedules (ASIA and EMEA), weekend and oncall

Qualification and Profile

Bachelor's degree in computer science or related field, coupled with relevant industry certification, will be advantageous. This position requires a minimum of 4+ years of experience in supporting or developing application.

Technical

• Hands-on experience with Linux and Windows operating systems.
• Solid understanding of SQL and NoSQL databases.
• Strong scripting and automation skills using Python and Shell scripting (PowerShell is a plus).
• Strong scripting and automation skills using Python and Shell scripting (PowerShell is a plus).
• Working knowledge of Java Based applications across Kubernetes, Docker, and Wildly platforms, with basic code-level troubleshooting capability for support investigations.
• Working knowledge of observability/monitoring stacks such as ITRS Geneos, Grafana, and Elasticsearch.
• Working knowledge of AWS services.
• Working Knowledge of messaging and scheduling technologies such as Kafka, MQ, CFT, and Control-M.
• Understand concepts of IT Production environment and deployment process/pipelines.

Nice to Have

• Experience working in the financial industry or a similarly regulated environment.
• Understanding of Capital Markets products (for example, bonds, rates, equities) and the full trade lifecycle.
• Basic working knowledge of at least one Capital Markets regulatory reporting framework, such as MiFID, SFTR, MAS, FINRA, HKTR, EMIR, DFA, or ASIC.
• Programming or scripting skills for automation purpose is a plus.

Other Professional Skills and Mind-set

• Possesses strong analytical, logical and problem-solving skills
• Excellent communication skills in English, both written and verbal, with the ability to convey technical concepts to non-technical users.
• Strong perseverance, diligence towards attaining goals and effective time management
• Self-motivated, flexible and an excellent team player
• Understanding and respect of cultural diversity
• Ability to multi-task and work independently with minimal supervision

NOTE:

Working Hours:

Regular hours: 8.45am - 6.30pm

Paris shift timing: 3.30pm - 1am

This is a contract- 12 months with bank. Renewable subject to performance.