System Administrator

V-ELEGANT PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

V-ELEGANT PTE. LTD. is seeking a Resident Engineer — System Administrator (Content Server) in Singapore. The role entails onsite management of Content Server, monitoring system health, handling incidents, applying patches, and supporting users.

The candidate will coordinate with IT teams and external vendors, perform audits, capacity planning, and maintain detailed documentation for changes and recovery procedures.

Qualifications

• 3+ years of experience in system administration.
• Onsite Content Server administration experience preferred.
• Experience monitoring system health, logs and performance metrics.

Responsibilities

• Act as the primary onsite point of contact for Content Server inquiries.
• Maximize system uptime by monitoring performance and preventing outages.
• Ensure compliance with security and data protection requirements.
• Coordinate with IT teams and external vendors for escalations and upgrades.
• Provide logs and information to backup and recovery teams during restores.
• Participate in problem management to identify recurring issues.
• Support users during UAT and system upgrades.

Skills

System monitoring

Log analysis

Incident resolution

Patch management

User support

Documentation

Tools

OpenText Content Server

Job description

Designation :Resident Engineer — System Administrator (Content Server)
Experience : 3+ years
Working Days : Monday to Friday, 9 a.m. 6 p.m.

Scope of Work

• Perform regular monitoring of system health, logs, performance metrics, and trends at agreed intervals.
• Review system alerts and event logs to detect anomalies early.
• Diagnose and resolve technical incidents promptly; escalates complex cases to vendor (OpenText) support when necessary.
• Apply software patches, updates, and conduct scheduled maintenance according to change management processes.
• Support users with access requests, permissions changes, and operational issues.
• Participate in system audits and assist with compliance-related checks.
• Conduct capacity planning and recommend performance improvements or upgrades.
• Maintain detailed and up-to-date documentation of system configurations, incident responses, changes, and system recovery processes.
• Provide technical input during project rollouts, migrations, or enhancements affecting Content Server.

Responsibilities

• Act as the primary onsite point of contact for all Content Server inquiries and issues.
• Maximize system uptime by monitoring performance, addressing risks, and preventing unplanned outages.
• Ensure compliance with organizational security and data protection requirements.
• Coordinate with internal IT teams and 3rd parties vendors for escalations, upgrades, and root cause analysis.
• Provide support to the backup and recovery team by supplying logs, system information, and assistance during recovery procedures.
• Participate in problem management activities to identify recurring issues and suggest permanent fixes.
• Support business users during UAT, system upgrades–Sur?