System Engineer (L1)

WORLD PARTNERS SOLUTION PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

WORLD PARTNERS SOLUTION PTE. LTD. in Singapore is seeking an IT infrastructure administrator to manage diverse OS and hardware, respond to incidents, and maintain documentation. You will collaborate with vendors and ensure policy compliance while driving continuous improvement.

The role requires strong certifications and a Diploma in IT, with 3+ years' experience suggested to optimize uptime and service quality in a 24/7 environment.

Qualifications

• ITIL certification to support IT service management.
• Professional certifications such as CCNA, MCSE, or RHCSA.
• Diploma in Information Technology or related field required.

Responsibilities

• Manage and support diverse operating systems and hardware infrastructure.
• Respond to incidents promptly and align with SLAs to minimize downtime.
• Maintain system documentation, SOPs, and daily checklists.
• Collaborate with vendors and service providers for system support.
• Generate performance and capacity reports to inform decisions.
• Ensure compliance with information security standards and health regulations.
• Provide ongoing training to the team on system administration.

Skills

ITIL certification

CCNA

MCSE

RHCSA

Education

Diploma in Information Technology

Tools

Active Directory

DNS

DHCP

ADFS

Azure AD

VMware/Hyper-V

SAN/NAS

Clustering

Job description

Job Summary

Manage and support diverse operating systems and hardware infrastructure, respond to incidents promptly, maintain system documentation, collaborate with vendors, and ensure compliance and continuous training to optimize IT system performance.

Responsibilities

• Support and manage operating systems including Windows Server, Linux (RHEL, SUSE, Ubuntu), Solaris, IBM AIX, and Oracle Linux to ensure stable IT environments
• Manage system software and hardware such as Active Directory, DNS, DHCP, ADFS, Azure AD, clustering solutions, SAN/NAS storage, and virtualization platforms to maintain infrastructure integrity
• Respond to system incidents based on severity levels, meeting service level agreements to minimize downtime and impact
• Analyze and resolve problems quickly under pressure, making effective decisions to restore system functionality
• Follow incident management workflows and procedures to ensure consistent and compliant issue resolution
• Maintain and update system documentation, standard operating procedures (SOPs), guidelines, and daily checklists to support operational continuity
• Generate timely and accurate reports on system performance, capacity planning, and incident analysis to inform management decisions
• Collaborate with third-party vendors, telecommunication operators, ISPs, and service providers to coordinate system support and maintenance
• Participate in transition planning and support onboarding of new systems and services to ensure smooth integration
• Ensure compliance with company policies, information security standards, and health and safety regulations to maintain operational integrity
• Deliver continuous training to enhance team knowledge and skills in system administration and management

Required competencies and certifications

• ITIL certification to support effective IT service management
• Relevant system certifications such as CCNA, MCSE, or RHCSA to validate technical expertise

Preferred competencies and qualifications

• Diploma in Information Technology or related field as foundational education
• Minimum of 3 years' experience managing system and hardware infrastructure to demonstrate practical proficiency

Other Information

Ability to work on standby, including nights, weekends, and holidays, ensuring 24/7 support and escalation availability