Survey Data Specialist — Field & Office

Visa Hunt; Singapore; On-site; SGD 33,000 - 37,000; Full time

Job summary

Visa Hunt is seeking a Customer Service Officer (Survey) in Singapore to coordinate survey activities and maintain data quality. You will assist respondents online or in person, manage data entry, and support field visits to reach hard-to-contact participants.

This role requires proactive communication and reliability. You will work with a small team to hit daily targets, maintain accurate records, and respond to queries to maximise participation.

Qualifications

• Diploma in Business, Marketing or related field.
• 1–2 years in a customer-facing role.
• Proficiency in MS Office and basic data entry tools.
• Flexible to work on weekends if required.

Responsibilities

• Assist respondents in completing surveys via online platforms or manual data collection.
• Ensure accurate data entry and high data integrity.
• Conduct field visits to reach respondents not contactable by phone.
• Update call outcomes, statuses, and progress daily using tracking tools like Excel.
• Work with team to meet survey milestones and KPIs.
• Address respondent queries to encourage participation and engagement.
• Prepare and submit daily productivity and survey completion reports.
• Review and clean survey data to resolve errors or incomplete responses.
• Maintain case notes and records for follow-up and respondent tracking.
• Adhere to SOPs and document deviations with justification.
• Perform ad hoc duties as assigned by supervisor.

Skills

Customer service

Communication

Time management

Independence

Confidentiality

Education

Diploma in Business/Marketing

Tools

MS Office

Job description

Visa Hunt is seeking a Customer Service Officer (Survey) in Singapore to coordinate survey activities and maintain data quality. You will assist respondents online or in person, manage data entry, and support field visits to reach hard-to-contact participants.

This role requires proactive communication and reliability. You will work with a small team to hit daily targets, maintain accurate records, and respond to queries to maximise participation.