Supervisor at Acme Employment Agency

Acme Employment Agency; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Acme Employment Agency on Jurong Island is seeking a hands-on Supervisor to manage daily beauty salon operations onsite. The role involves overseeing staff, ensuring service quality, and supporting sales performance while maintaining high standards of cleanliness and professionalism.

The ideal candidate will have 2–3 years of supervisory experience in beauty, spa, or retail settings, with strong customer service and team leadership skills. Shift work, weekends, and holidays may be required.

Qualifications

• Experience supervising a beauty salon or spa environment.
• 2-3 years of relevant supervisory experience.
• Beauty therapy or cosmetology qualification is an advantage.
• Strong customer service and communication skills.

Responsibilities

• Daily shop operations: assist the Manager and ensure smooth opening and operation; maintain cleanliness and presentation.
• Staff supervision: oversee beauticians and staff; schedule and monitor attendance and performance.
• Customer service: greet customers, assist with treatments, handle inquiries and complaints; foster repeat visits.
• Sales & performance: support monthly targets; promote services, memberships and retail products; assist promotions.
• Service quality: monitor treatment standards; ensure SOPs are followed; address service issues.

Skills

Supervisory experience

Customer service

Team leadership

Sales skills

Education

Beauty therapy / cosmetology qualification

Job description

Acme Employment Agency in Jurong Island, S00, SG.

This Full time on site position offers great opportunities for career growth.

We are looking for a responsible, customer-focused and hands-on Supervisor to assist in managing the daily operations of the beauty salon. The Supervisor will oversee staff, monitor service quality, support sales performance, handle customer enquiries and ensure the salon maintains high standards of cleanliness, professionalism and customer service.

Key Responsibilities

• 1. Daily Shop Operations Assist the Manager with daily operations. Ensure the shop opens and operates smoothly according to company procedures. Monitor cleanliness, hygiene and overall shop presentation. Ensure treatment rooms, workstations and equipment are properly maintained. Handle day-to-day operational issues and elevate major matters to management.
• 2. Staff Supervision Supervise beauticians, therapists and other salon staff. Prepare staff schedules and assist with manpower allocation. Monitor staff attendance, punctuality and performance. Guide and coach staff on service standards and customer handling. Assist in training new employees. Maintain good teamwork and discipline within the salon.
• 3. Customer Service Welcome customers and ensure they receive professional service. Assist customers with treatment selection and appointment enquiries. Handle customer feedback and complaints professionally. Resolve service issues where possible and elevate complex matters to management. Build good customer relationships and encourage repeat visits.
• 4. Sales & Business Performance Support the salon in achieving monthly sales targets. Monitor daily sales and staff performance. Promote beauty treatments, packages, memberships and retail products. Encourage staff to provide suitable recommendations to customers. Support promotional campaigns and customer retention activities.
• 5. Service Quality Monitor the quality and consistency of beauty treatments and services. Ensure staff follow company SOPs and treatment procedures. Conduct regular checks on customer service standards. Identify service issues and implement corrective actions. Ensure customers receive a professional and pleasant salon experience.
• 6. Inventory & Equipment Monitor stock levels of beauty products, treatment supplies and consumables. Assist with stocktaking and inventory records. Ensure products are used properly and wastage is minimised. Report equipment problems and arrange servicing when required. Ensure all tools and equipment are properly cleaned and maintained.
• 7. Administration & Reporting Assist with daily sales and operational reports. Monitor appointment schedules and staff bookings. Maintain proper customer and operational records. Report staff, customer and operational issues to the Salon Manager. Assist with other administrative duties when required.

Requirements

• Previous experience in a beauty salon, spa, wellness or retail service environment .
• At least 2-3 years of relevant experience , with supervisory experience preferred.
• Beauty therapy / cosmetology qualification is an advantage.
• Good knowledge of beauty treatments and salon operations.
• Strong customer service and communication skills.
• Able to lead and motivate a team.
• Good sales and interpersonal skills.
• Well-groomed and professional appearance.
• Responsible, organised and able to work independently.
• Willing to work shifts, weekends and public holidays.