BEAUTY CONSULTANT

TAMARIND BEAUTY AND WELLNESS PTE. LTD.; Singapore; Presencial; SGD 42 000 - 63 000; Tempo integral

Resumo da oferta

TAMARIND BEAUTY AND WELLNESS PTE. LTD. in Singapore is seeking a Beauty Consultant to oversee daily spa operations, drive sales performance, and lead a team of therapists and front desk staff to meet business targets.

This role requires strong leadership, exceptional customer service, and a results-driven mindset. You will coach and motivate staff, ensure service standards, manage stock and facilities, promote spa packages, and build strong relationships with VIP clients while maintaining

Qualificações

• Minimum 3+ years of experience in beauty or salon with leadership experience.
• Strong leadership, interpersonal, and communication skills.
• Knowledge of beauty trends, skincare therapies, and hair removal techniques.
• Plus: CIDESCO, CIBTAC, ITEC, NSRS, NITEC or WSQ certificates.

Responsabilidades

• Achieve monthly sales targets and drive revenue performance.
• Coach, motivate, and monitor the sales performance of the team.
• Upsell and cross-sell spa treatments, packages, and retail products.
• Manage daily outlet operations, maintain hygiene and presentation.
• Implement promotions and loyalty programs to grow revenue and retention.
• Maintain staffing schedules and ensure adequate manpower.

Conhecimentos

Leadership

Sales skills

Customer service

Team coaching

Interpersonal skills

Formação académica

CIDESCO

CIBTAC

ITEC

NSRS

NITEC

WSQ

Descrição da oferta de emprego

The Beauty Consultant is responsible for overseeing thedaily operations of the spa, ensuring exceptional customer service, drivingsales performance, and leading the team to achieve business targets. This rolerequires strong leadership, operational excellence, and a results-drivenmindset.

Key Responsibilities:

1. Sales & Revenue Performance

• Achieve and exceedmonthly sales targets
• Drive team salesperformance through active coaching, motivation, and monitoring.
• Upsell andcross-sell spa treatments, packages, and retail products.
• Trackdaily, weekly, and monthly sales performance and implement improvementstrategies.
• Ensure alltherapists actively promote packages and memberships to customers.

2. Team Management & Leadership

• Lead, supervise, andmotivate therapists and front desk staff.
• Conduct regulartraining on sales techniques, product knowledge, and service standards.
• Monitor staff KPIperformance (sales, attendance, service quality).
• Enforce company SOP,grooming standards, and discipline.
• Prepare staffschedules and ensure sufficient manpower at all times.

3. Customer Experience & Retention

• Ensure highstandards of customer service and satisfaction.
• Handle customerfeedback, complaints, and service recovery professionally.
• Build strongrelationships with VIP clients to encourage repeat business.
• Ensure properconsultation is conducted before treatments.

4. Operations Management

• Oversee daily outletoperations including opening/closing procedures.
• Ensure cleanliness,hygiene, and overall presentation of the spa.
• Manage stock levels,inventory control, and ordering of products.
• Ensure all equipmentis well-maintained and functioning.

5. Marketing & Business Development

• Support and executepromotional campaigns and packages.
• Drive customerretention programs and referral initiatives.
• Identifyopportunities to grow revenue and improve business performance.

Additional Expectations:

• Maintainprofessional image at all times (grooming, uniform, attitude)
• Lead by example inboth service and sales
• Strictly adhere tocompany policies and SOP

Requirements

• Experience:Minimum 3+ years ofexperience in the beauty or salon industry, with leadership experience oftenrequired.
• Skills:Strong leadership,interpersonal, and communication skills.
• Knowledge:Working knowledge ofbeauty trends, skincare therapies, and hair removal techniques.
• Plus Point! Holding one of the following certificates: CIDESCO, CIBTAC, ITEC,NSRS, NITEC, WSQ

Workinglocation:

• Serangoon Garden
• 6 days off per month (No off-day schedule on Saturday / Sunday /Public Holiday)