Supervisor

Karss Management Services Pte. Ltd.; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

Karss Management Services Pte. Ltd. is seeking a Supervisor, Operations in Singapore to oversee daily tasks, manage manpower, and uphold quality and housekeeping standards. You will act as the bridge between on-ground staff and management, ensuring smooth task execution.

The role requires strong supervisory skills, hands-on leadership during shifts, and strict adherence to safety and QC checks. Weekend and shift-based work are expected as part of a 6-day work week.

Qualifications

• Strong organizational and planning abilities.
• Proven supervisory or leadership experience in events.
• Excellent communication and coordination skills.
• Ability to lead teams and take-charge during shifts.
• Detail-oriented with a focus on quality control.
• Willingness to be hands-on and support operational tasks directly.
• Forklift licence is compulsory.

Responsibilities

• Oversee completion of operational tasks and ensure proper handover procedures.
• Actively participate in tasks when required to support team performance.
• Monitor daily workflows to maintain efficiency and timeliness.
• Ensure accountability of staff during assigned shifts and conduct training/onboarding.
• Lead shift debriefs to review performance and address issues.
• Ensure items are stored after use and maintain cleanliness; document handovers with photos.
• Identify and resolve gaps in service delivery and verify QC checks on-site.
• Liaise between OIC and Duty Manager for on-ground issues; provide timely updates.
• Assist in salary payout processes and handle ad-hoc tasks as directed by management.

Skills

Supervisory experience

Leadership

Organization & planning

Communication skills

Team leadership

Attention to detail

Hands-on approach

Forklift licence

Job description

Job Description

ROLE OVERVIEW:

The Supervisor, Operations is responsible for overseeing daily operational activities, ensuring manpower accountability, maintaining housekeeping standards, and upholding quality control. This role serves as a key link between on-ground staff and management, ensuring smooth execution of tasks and effective communication across teams.

KEY RESPONSIBILITIES:

Task Management

• Oversee completion of operational tasks and ensure proper handover procedures.
• Actively participate in tasks when required to support team performance.
• Monitor daily workflows to maintain efficiency and timeliness.

Manpower Management

• Ensure accountability of staff during assigned shifts.
• Conduct training and onboarding for new staff members.
• Lead shift debriefs to review performance and address issues.

Housekeeping & Facility Standards

• Ensure all items are returned to storage after use.
• Oversee clearing of used linens and maintenance of cleanliness.
• Share handover photos in the designated group chat for documentation.
• Step in to assist with housekeeping tasks when necessary.

Quality Control

• Ensure operational processes meet established QC standards.
• Identify and resolve gaps in service delivery.
• Personally verify and support QC checks on-site.

Coordination & Communication

• Act as liaison between Officer-in-Charge (OIC) and Duty Manager for on-ground issues.
• Provide timely updates and elevate concerns when necessary.

Administrative Support

• Assist in salary pay-out processes.
• Handle ad-hoc assignments as directed by management.

Job Requirements

Performance Metrics (KPIs)

Task Management

• - 100% completion of assigned tasks within shift
• - Accuracy of handovers

Manpower

• - Staff punctuality and attendance rate
• - Training completion for new hires
• - Quality of shift debriefs

Housekeeping

• - Storage compliance (all items returned)
• - Linen clearance turnaround time
• - Accuracy of photo documentation

Quality Control

• - QC compliance rate (e.g., % of tasks meeting standards)
• - Number of issues resolved on shift

Coordination

• - Timeliness of communication with OIC/Duty Manager
• - Resolution rate of ground issues

Administration

• - Accuracy of salary pay-out assistance
• - Timely completion of ad-hoc assignments

Qualifications & Skills

• Strong organizational and planning abilities.
• Proven supervisory or leadership experience in events.
• Excellent communication and coordination skills.
• Ability to lead teams and take-charge during shifts.
• Detail-oriented with a focus on quality control.
• Willingness to be hands-on and support operational tasks directly.
• Compulsory: Forklift Licence

Additional Notes

• 6‑day work week, 8 hours per day
• Weekend & public holiday availability required
• Shift work with weekly off days provided
• Salary negotiable based on experience and suitability

Skills

Forklist License