Supervisor

ACME EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

ACME Employment Agency PTE. LTD. is seeking a reliable Supervisor to oversee daily operations of a beauty salon in Singapore. You will manage staff, monitor service quality and handle customer inquiries while ensuring high standards of cleanliness and professionalism.

You will lead scheduling, support sales initiatives, train new employees and maintain records. The role requires strong customer service, teamwork and the ability to work shifts, weekends and holidays.

Qualifications

• 2–3 years of supervisory experience in beauty, spa, or retail environments.
• Beauty therapy/cosmetology qualification is an advantage.
• Strong customer service and communication skills.
• Able to lead and motivate a team.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Assist the Manager with daily operations and ensure smooth shop opening and adherence to company procedures.
• Supervise beauticians, therapists and other staff; prepare staff schedules and monitor attendance and performance.
• Welcome customers, assist with treatment selection and enquiries; handle feedback and complaints professionally.
• Support monthly sales targets; promote treatments, memberships and retail products; encourage staff recommendations.
• Monitor quality and consistency of treatments; ensure SOPs and procedures are followed; conduct checks on service standards.
• Monitor stock levels of beauty products and equipment; assist with inventory records and maintenance; report equipment issues.
• Assist with daily sales and operational reports; monitor appointment schedules and maintain records; escalate issues to the Salon Manager.

Skills

Staff supervision

Customer service

Sales

Operations management

Job description

We are looking for a responsible, customer-focused and hands-on Supervisor to assist in managing the daily operations of the beauty salon.

The Supervisor will oversee staff, monitor service quality, support sales performance, handle customer enquiries and ensure the salon maintains high standards of cleanliness, professionalism and customer service.

Key Responsibilities

1. Daily Shop Operations

• Assist the Manager with daily operations.
• Ensure the shop opens and operates smoothly according to company procedures.
• Monitor cleanliness, hygiene and overall shop presentation.
• Ensure treatment rooms, workstations and equipment are properly maintained.
• Handle day-to-day operational issues and escalates major matters to management.

2. Staff Supervision

• Supervise beauticians, therapists and other salon staff.
• Prepare staff schedules and assist with manpower allocation.
• Monitor staff attendance, punctuality and performance.
• Guide and coach staff on service standards and customer handling.
• Assist in training new employees.
• Maintain good teamwork and discipline within the salon.

3. Customer Service

• Welcome customers and ensure they receive professional service.
• Assist customers with treatment selection and appointment enquiries.
• Handle customer feedback and complaints professionally.
• Resolve service issues where possible and escalates complex matters to management.
• Build good customer relationships and encourage repeat visits.

4. Sales & Business Performance

• Support the salon in achieving monthly sales targets.
• Monitor daily sales and staff performance.
• Promote beauty treatments, packages, memberships and retail products.
• Encourage staff to provide suitable recommendations to customers.
• Support promotional campaigns and customer retention activities.

5. Service Quality

• Monitor the quality and consistency of beauty treatments and services.
• Ensure staff follow company SOPs and treatment procedures.
• Conduct regular checks on customer service standards.
• Identify service issues and implement corrective actions.
• Ensure customers receive a professional and pleasant salon experience.

6. Inventory & Equipment

• Monitor stock levels of beauty products, treatment supplies and consumables.
• Assist with stocktaking and inventory records.
• Ensure products are used properly and wastage is minimised.
• Report equipment problems and arrange servicing when required.
• Ensure all tools and equipment are properly cleaned and maintained.

7. Administration & Reporting

• Assist with daily sales and operational reports.Monitor appointment schedules and staff bookings.
• Maintain proper customer and operational records.
• Report staff, customer and operational issues to the Salon Manager.
• Assist with other administrative duties when required.

Requirements

• Previous experience in a beauty salon, spa, wellness or retail service environment.
• At least 2-3 years of relevant experience, with supervisory experience preferred.
• Beauty therapy / cosmetology qualification is an advantage.
• Good knowledge of beauty treatments and salon operations.
• Strong customer service and communication skills.
• Able to lead and motivate a team.
• Good sales and interpersonal skills.
• Well-groomed and professional appearance.
• Responsible, organised and able to work independently.
• Willing to work shifts, weekends and public holidays.