Subsidy Processing Officer, ECDA/TFN

Ministry Of Social And Family Development; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Ministry of Social and Family Development (MSF) is seeking a responsible, self-driven individual to join the ECDA’s Transformation (TFN) department in the Operations Management branch. The role involves administering preschool subsidy schemes and KiFAS, supporting families with affordable, quality preschool education.

You will work closely with preschools and stakeholders to process subsidy applications, address feedback from schools and parents, and manage preschool placement appeals by

Qualifications

• Experience in customer service and client management.
• Experience in grant administration will be an added advantage.

Responsibilities

• Administer preschool subsidy schemes and KiFAS, supporting families with affordable and quality preschool education.
• Process applications for infant/child care subsidies and KiFAS in a timely manner, handling subsidy-related feedback from preschools and parents.
• Manage preschool placement appeals, matching children to vacancies and guiding parents on placement options.

Skills

Customer service

Client management

Grant administration

Job description

What the role is:

We are looking for a responsible and self-driven individual to be part of the Operations Management branch under the Transformation (TFN) department in the Early Childhood Development Agency (ECDA). The successful candidate will be involved in the administration of (i) preschool subsidy schemes and/or (ii) preschool placement, to support families through affordable and quality preschool education.

What you will be working on:

You will work closely with preschools and key stakeholders to administer and process applications for infant/child care subsidies and the Kindergarten Fee Assistance Scheme (KiFAS) in a timely manner. You will also play an important role in addressing subsidy-related feedback from preschools and parents as well as handle appeals.On the placement front, you will be responsible for managing preschool placement appeals, including matching children to available vacancies, engaging parents on placement options, and liaising with preschools to facilitate enrolment.You will also have opportunities to be involved in the department’s broader initiatives to develop efficient and effective processes and raise service delivery standards.If you are looking for a position that enables you to make a difference and contribute to the future of the early childhood sector, this is the job for you.

What we are looking for:

• Functional/Technical Competencies
• Experience in customer service, client management
• Experience in grant administration will be an added advantage
• Behaviour Competencies and Traits
• Strong organisational, communication and interpersonal skills
• Generic Competencies
• Service-oriented, resourceful and meticulous

About Ministry Of Social And Family Development

Join Us at MSF for a Meaningful, People-Centric Career!At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.