Studio Sales Executive

InternSG; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Complimentary staff classes

Fitness benefits

Job summary

STRONG Pilates in Singapore is looking for a dynamic Sales & Business Development representative (50%). You will convert walk-ins and trial attendees into paying members, recommend memberships and class packs, and build lasting relationships with clients to support growth.

This role also covers customer experience, studio operations and community activation, with targets for sales, upselling and renewals. You will work closely with the Studio Manager to enhance conversions, service quality and

Qualifications

• Previous experience in sales, retail, hospitality or fitness is an advantage.
• Confident communicator who enjoys building relationships with people.
• Proactive and results-driven with strong follow-up.

Responsibilities

• Proactively convert walk-in enquiries and leads into paying members.
• Conduct studio tours and consultations, recommending memberships and class packs.
• Drive membership sales through consultative selling and tailored recommendations.
• Follow up promptly via phone, WhatsApp and email to maximise conversion.
• Build relationships to encourage renewals, referrals and upgrades.
• Identify upsell opportunities across memberships, retail and promotions.
• Maintain lead tracking and sales records, and support sales strategy with the Manager.
• Deliver exceptional customer experience and manage bookings.

Skills

Sales aptitude

Customer service

Relationship building

Multitasking

Self-motivated

Job description

SALES & BUSINESS DEVELOPMENT (50%)

Membership sales are the core focus of this role. You'll proactively engage prospective clients, build meaningful relationships, and confidently recommend memberships and class packs that best suit their fitness goals.

Responsibilities

• Proactively convert walk-in enquiries, trial attendees and leads into paying members.
• Conduct personalised studio tours and consultations, identifying each client's fitness goals and recommending the most suitable membership.
• Drive membership sales through consultative selling and tailored recommendations.
• Take ownership of all sales leads by following up promptly via phone, WhatsApp and email to maximise conversion.
• Build strong relationships with prospective and existing members to encourage renewals, referrals and membership upgrades.
• Identify upselling and cross-selling opportunities across memberships, retail and promotions.
• Reactivate inactive members and follow up with lapsed clients where appropriate.
• Consistently achieve individual and studio sales targets and KPIs.
• Maintain accurate lead tracking and sales records.
• Work closely with the Studio Manager to improve sales strategies, conversion rates and studio performance.

CUSTOMER EXPERIENCE (25%)

Every interaction is an opportunity to create loyal members and deliver an exceptional STRONG Pilates experience.

Responsibilities

• Deliver exceptional customer service during every interaction.
• Welcome members and guests with warmth, professionalism and enthusiasm.
• Manage bookings, check-ins and payment processing.
• Assist members with account enquiries, membership renewals and package recommendations.
• Respond promptly to enquiries via phone, WhatsApp, email and in person.
• Maintain expert knowledge of memberships, pricing, promotions, class schedules and studio policies.
• Represent the STRONG Pilates brand confidently and professionally.

STUDIO OPERATIONS (15%)

Support the smooth day-to-day operation of the studio while maintaining our premium studio experience.

Responsibilities

• Complete opening and closing duties.
• Maintain the cleanliness and presentation of the reception area, studios, changing rooms and common areas.
• Complete daily operational checklists.
• Restock studio amenities and notify the Studio Manager when supplies are running low.
• Assist with stock takes and inventory management.
• Report maintenance issues promptly.
• Support general administrative and operational tasks as required.

COMMUNITY & BRAND ACTIVATION (10%)

Support initiatives that strengthen the STRONG Pilates community while generating new sales opportunities.

Responsibilities

• Support studio events, open houses and brand activations.
• Welcome and engage event attendees.
• Generate leads and promote memberships during community events.
• Capture content for social media where required.
• Assist with event setup and pack down.
• Deliver a premium guest experience at every event.

WHAT WE'RE LOOKING FOR

• Passion for sales and achieving targets.
• Confident communicator who enjoys building relationships with people.
• Self-motivated, proactive and results-driven.
• Comfortable initiating conversations and converting enquiries into memberships.
• Strong customer service mindset with excellent interpersonal skills.
• Resilient, positive and solution-oriented.
• Able to multitask and thrive in a fast-paced environment.
• Passionate about health, fitness and creating outstanding customer experiences.
• Previous experience in sales, retail, hospitality, customer service or fitness is an advantage.

Why Join STRONG Pilates?

• Be part of one of the fastest-growing fitness brands.
• Competitive salary with sales incentive opportunities.
• Complimentary staff classes and fitness benefits.
• Career progression opportunities within Move Repeat.
• A supportive, energetic and high-performing team culture.