Student Support Officer # Bedok Reservoir Road

GREENSAFE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

Greensafe International Pte Ltd supports schools by managing student discipline and welfare, investigating incidents, mentoring students, and maintaining records to promote a safe environment.

We seek candidates with experience in youth work, restorative practices, and strong communication skills to engage students and their families in a culturally sensitive, confidential manner.

Qualifications

• Minimum 1 year of experience in discipline management, case management, or behavior support involving youths.
• Relevant qualifications or certifications in youth work or related fields.
• Experience with restorative practices or structured behavior management frameworks.
• Strong communication and interpersonal skills to engage students and parents effectively.
• Emotional resilience and cultural sensitivity to manage high-pressure situations and interact fairly with diverse backgrounds.

Responsibilities

• Manage daily discipline operations including monitoring latecomers, detention, suspensions, and walkabouts.
• Investigate student incidents, follow up with involved students, and engage parents to resolve issues effectively.
• Guide and mentor students with disciplinary challenges, tracking their progress to support positive behavior change.
• Maintain accurate and confidential records of student interactions, disciplinary cases, and investigation findings using Word and Excel.
• Follow safeguarding and emergency protocols, escalating concerns about student safety or well-being promptly.
• Handle student and family information in strict compliance with PDPA confidentiality requirements.
• Perform additional student management and school operational duties as assigned.

Skills

Discipline management

Case management

Youth work

Communication

Stakeholder engagement

Education

Youth work cert

Tools

Word

Excel

Job description

Company Overview

Greensafe International Pte Ltd provides consulting, training, auditing, and outsourcing services focused on Workplace Safety & Health, Environmental, and Quality solutions across various industries and workplaces.

Job Summary

Support student discipline and welfare by managing daily operations, investigating incidents, mentoring students, and maintaining accurate records to promote a safe and supportive school environment.

Responsibilities

• Manage daily discipline operations including monitoring latecomers, detention, suspensions, and conducting walkabouts within the school and surrounding neighborhood
• Investigate student incidents, follow up with involved students, and engage parents to resolve issues effectively
• Guide and mentor students with disciplinary challenges, tracking their progress to support positive behavior change
• Maintain accurate and confidential records of student interactions, disciplinary cases, and investigation findings using Word and Excel
• Follow safeguarding and emergency protocols, escalating concerns about student safety or well-being promptly
• Handle student and family information in strict compliance with PDPA confidentiality requirements
• Perform additional student management and school operational duties as assigned

Preferred competencies and qualifications

• Minimum 1 year of experience in discipline management, case management, or behavior support involving youths
• Relevant qualifications or certifications in youth work or related fields
• Experience with restorative practices or structured behavior management frameworks
• Strong communication and interpersonal skills to engage students and parents effectively
• Emotional resilience and cultural sensitivity to manage high-pressure situations and interact fairly with diverse backgrounds

Working Hours

Monday to Friday, 7:30 AM – 5:00 PM, including a lunch break.