Discipline Support Officer

Sunnyhill Ace; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Sunnyhill Ace in Singapore is seeking a School Safety Coordinator to support discipline and welfare processes within the school environment. The role emphasizes restorative approaches, student engagement, and confidential handling of sensitive information.

Responsibilities include conducting fact-finding, documenting cases, engaging with students for pastoral support, and supervising transitions with a calm, de-escalating presence.

Qualifications

• Education: Minimum of a GCE N-Level certificate.
• Experience: At least 1 year of relevant experience working in a school environment or equivalent.
• Preferred background: Prior service in uniformed services valued, especially in security, training, investigation, or personnel management.

Responsibilities

• Fact-Finding and Case Investigation: assist discipline team in fact-finding and objective investigations into student misconduct.
• Case Documentation: gather information impartially and maintain clear case logs.

Skills

Restorative practices

Student support

Communication skills

Discretion

Education

GCE N-Level

Tools

Computers

Job description

Working Hours & Schedule

• Mondays to Thursdays: 9:00 AM – 4:30 PM (Includes a 1-hour lunch break)
• Fridays: 8:00 AM – 12:30 PM (No lunch break)
• School Holiday Perks: Services are not required on Saturdays, Sundays, gazetted public holidays, and all official school holidays.

Core Responsibilities

1. Fact-Finding and Case Investigation

• Misconduct Inquiries: Assist the school's discipline team in conducting thorough fact-finding and objective investigations into student misconduct and bullying incidents.
• Case Documentation: Gather information impartially, identify key facts, and maintain clear, accurate case logs for school reference.

2. Student Engagement & Pastoral Care

• Adolescent Support: Engage both student offenders and victims involved in disciplinary cases to deliver basic guidance and pastoral care.
• At-Risk Mentoring: Build positive relationships with at-risk students, recognize early warning signs of behavioral complications, and escalate concerns to relevant stakeholders.
• Post-Incident Welfare: Implement and monitor safety plans to evaluate student well-being following a disciplinary intervention.

3. School Safety, Supervision & De-escalation

• Presence & Patrols: Conduct regular patrols and maintain an active adult presence in high-traffic zones (e.g., before school, recess, dismissal, and lesson transitions) to enforce school standards.
• Conflict Resolution: Respond immediately to student conflicts, defuse arguments using modern de-escalation skills, and safely refer students to proper staff.
• Consequence Monitoring: Supervise students serving school-based disciplinary consequences or specialized behavioral interventions.

Job Requirements

• Education: Minimum of a GCE N-Level certificate.
• Experience: At least 1 year of relevant experience working in a school environment or equivalent capacity.
• Preferred Background: Prior service in the Singapore Armed Forces (SAF), Singapore Police Force (SPF), or other uniformed services is highly valued, particularly in roles involving operational security, training, investigation, or personnel management.
• Key Competencies: Familiarity with restorative practices and student support frameworks; strong computer literacy; outstanding communication skills; resilient nature capable of handling sensitive information with strict confidentiality and absolute professionalism.